Manager AI Service Delivery

Department of Communities; Fremantle; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive wages

Accredited Carer Friendly Employer

Flexible leave

12% employer super contributions

Novated leases & work laptops

Job summary

Department of Communities in Western Australia is seeking a Manager AI Service Delivery to lead the design, development and deployment of AI solutions that meet organisational priorities. The role oversees the efficient operation and enhancement of AI applications, ensuring timely service delivery and accurate reporting.

You will provide expert advice on AI applications, security, licensing, upgrades and backups, and collaborate with vendors and stakeholders to integrate AI systems that support

Responsibilities

• Lead the design, development and deployment of AI solutions to meet organisational priorities.
• Oversee the operation and enhancement of AI applications to ensure timely, accurate reporting and service delivery.
• Provide specialist advice on AI applications, security, licensing, upgrades and backups.
• Engage with vendors and service providers to integrate the Department’s AI Business Applications to meet current and future needs.

Job description

More Than Just a Job! At Communities we play a vital role in supporting and strengthening communities across Western Australia. We provide services and work with our partners to keep children safe, provide vital community services, including in emergencies, address homelessness, prevent family and domestic violence and provide stewardship for the disability sector. Our work also includes regulating early childhood education and care and leading initiatives across women's interests, youth, seniors and ageing, carers, and volunteering.

Why Work With Us?

• We offer some of the most competitive public sector wages in Australia.
• We are a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program .
• Flexible work options - flexi leave, banked leave and public service holidays.
• More for your future - 12 per cent employer super contributions.
• Smart salary packaging - novated leases & work laptops.

Read more about the benefits of working with us.

Your Role.

As Manager AI Service Delivery you are responsible for leading the technical design, development and implementation of AI solutions that meet and address organisational priorities and requirements. This newly created role oversees the efficient and effective implementation, operation, and enhancement of the AI application/s, ensuring service delivery and reporting is timely and accurate. As well as this, you will be responsible for the provision of specialist advice and recommendations on the development of Application Solutions, and advise on AI Application security, licensing, upgrades, and backups. The role engages with stakeholders, including vendors and service providers to enhance and better integrate the Department’s AI Business Applications to meet current and future business needs.

Your Impact.

Visit Careers at Communities - our roles for more information.

We believe all our people are leaders, regardless of their role. Our Leadership Expectations, outlined in Building Leadership Impact, describe the behaviours and mindsets we value. The leadership context for this position is Leading Others.

If you'd like to know more about the team or the role, connect with Susan Wilson , Chief Information Officer on 0423 889 475 . For more details, please refer to the attached Job Description Form (JDF) .

Opportunities Available

• Current Vacancies: Permanent, full time opportunity.
• Upcoming roles: Applicants will be considered for this vacancy and may also be considered for similar permanent and fixed term roles at the same level and location arising from this recruitment process. Applicants will be considered for vacancies in the location of the advertised role/location preferences specified in their application.

Integrity and Honesty

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. To read more.

Equity and Diversity Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds. Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace.

Please contact Emily Parker, A/HR Hub Coordinator at [e-mail] and via phone [phone].

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Need Assistance?

• adjustments
• alternative formats
• recruitment enquiries or,
• technical issues Contact: Emily Parker, A/HR Hub Coordinator at [e-mail] and via phone [phone].

We can also be contacted via the National Relay Service on the following numbers National Relay Service: TTY/Voice: 133 677 Speak & Listen: 1300 555 727 SMS Relay: 0423 677 767 Privacy Notice Personal information is collected and managed in accordance with the Privacy and Responsible Information Sharing Act 2024 (PRIS Act). By submitting your application, you acknowledge the collection of your personal information. For further details on how your information is handled, please view our Privacy Policy. Please note: This recruitment process may be closed or withdrawn at any stage. Applicants will be notified if this occurs. Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.