Team Leader IM User Support

Department of Communities; Fremantle; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive public sector wages

Accredited Carer Friendly Employer

Flexible work options

12% employer super contributions

Smart salary packaging

Job summary

Department of Communities in Western Australia seeks a Team Leader Information Management (IM) Systems Support to lead the IM Systems Support Team and oversee User Support, system administration and housekeeping for the EDRMS and related IM systems. You will prioritise issues, drive break-fix and enhancements with stakeholders, and provide reporting and KPIs for IM processes.

The role offers a permanent full-time position from December 2026, with public sector benefits, flexible options and a

Qualifications

• Lead the IM Systems Support Team overseeing User Support, system administration and housekeeping for the Electronic Document Management System (EDRMS) and related IM systems.
• Role prioritises system issues, break fix and enhancements in consultation with stakeholders.
• Provides reporting services and KPIs related to IM processes and systems.

Responsibilities

• Lead the IM Systems Support Team and oversee User Support, system administration and housekeeping for EDRMS and related IM systems.
• Prioritise system issues, break-fix, and enhancements in consultation with stakeholders.
• Provide reporting services and KPIs for IM work processes and systems.

Job description

More Than Just a Job! At Communities we play a vital role in supporting and strengthening communities across Western Australia. We provide services and work with our partners to keep children safe, provide vital community services, including in emergencies, address homelessness, prevent family and domestic violence and provide stewardship for the disability sector. Our work also includes regulating early childhood education and care and leading initiatives across women’s interests, youth, seniors and ageing, carers, and volunteering.

Why Work With Us?

• We offer some of the most competitive public sector wages in Australia.
• We are a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program.
• Flexible work options – flexi leave, banked leave and public service holidays.
• More for your future – 12 per cent employer super contributions.
• Smart salary packaging – novated leases & work laptops.

Read more about the benefits of working with us.

Your Role.

Your Impact. Step into the world of Business Services, where your work is more than just a job. As a Team Leader Information Management (IM) Systems Support, you will lead the IM Systems Support Team overseeing the provision of User Support services, system administration and housekeeping for the Electronic Document Management System (EDRMS) and associated IM systems, including workflow and process automations. The role prioritises system issues, break fix, and enhancements in consultation with stakeholders, and provides reporting services and Key Performance Indicators (KPIs) related to IM work processes and systems. Visit Careers at Communities – our roles for more information. We believe all our people are leaders, regardless of their role. Our Leadership Expectations , outlined in Building Leadership Impact, describe the behaviours and mindsets we value. The leadership context for this position is Leading Others. If you’d like to know more about the team or the role, connect with Danielle Van Der Plas, Manager Information Governance and IM System Support, on 0460 955 661. For more details, please refer to the attached Job Description Form (JDF) .

Opportunities Available

• Current Vacancies: 1 full-time permanent positions available from December 2026.
• Upcoming roles: Applicants will be considered for this vacancy and may also be considered for similar roles at the same level and location arising from this recruitment process. Applicants will be considered for vacancies in the location of the advertised role/location preferences specified in their application

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds. Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Michela Orsini, HR Consultant 0434 464 370, [e-mail] . If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Integrity and Honesty

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. To read more, click here .

Need Assistance?

• adjustments, alternative formats, recruitment enquiries or, technical issues Contact: Michela Orsini, HR Consultant 0434 464 370, [e-mail] . We can also be contacted via the National Relay Service on the following numbers National Relay Service: TTY/Voice: 133 677 Speak & Listen: 1300 555 727 SMS Relay: 0423 677 767

Privacy Notice

Personal information is collected and managed in accordance with the Privacy and Responsible Information Sharing Act 2024 (PRIS Act). By submitting your application, you acknowledge the collection of your personal information. For further details on how your information is handled, please view our Privacy Policy. Please note: This recruitment process may be closed or withdrawn at any stage. Applicants will be notified if this occurs. Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.