Assistant Director – AI Service Delivery

Department of Communities; Fremantle; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Public sector benefits

Job summary

Department of Communities is seeking an Assistant Director – AI Service Delivery to lead the strategic and operational rollout of the department's AI strategy. You will drive responsible AI adoption by establishing governance, policies and operating models across the organisation.

The role requires collaboration with senior leaders, business units and technical specialists to deliver measurable improvements in service delivery, while identifying opportunities and risks in emerging AI

Qualifications

• Strong strategic thinking and planning capabilities.
• Proven ability to engage with senior leaders and cross-functional teams.
• Experience building governance, policy, and operating models for AI initiatives.

Responsibilities

• Establish AI governance frameworks with policies, standards and processes.
• Lead organisational change, operating models and system changes for AI adoption.
• Identify and deliver AI initiatives that create value and improve services.
• Develop performance monitoring, reporting and benefits realization for AI maturity.
• Build relationships with senior leaders, business areas, technical experts and external stakeholders.
• Provide strategic advice on emerging AI technologies and risks.

Skills

Strategic leadership

Stakeholder engagement

Change management

Governance

Job description

Why Work With Us?

• We offer some of the most competitive public sector wages in Australia.
• We are a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program .
• Flexible work options – flexi leave, banked leave and public service holidays.
• More for your future – 12 per cent employer super contributions.
• Smart salary packaging – novated leases & work laptops. Read more about the benefits of working with us.

Your Role.

Your Impact. Step into the world of Information Services, where your work is more than just a job. The Assistant Director – AI Service Delivery is a newly created role and is responsible for the strategic leadership and operational delivery of the Department's Artificial Intelligence (AI) Strategy and implementation roadmap. This role will drive the successful adoption of AI capabilities across the organisation by establishing the foundations, governance, and operating environment required to enable sustainable and responsible AI-enabled services.

The role is responsible for:

• Establishing and embedding AI governance frameworks, including policies, standards, processes and decision-making forums that support responsible and ethical AI adoption.
• Leading organisational change activities, including the development of future operating models, business processes and system changes required to support AI-enabled ways of working.
• Identifying, prioritising and delivering AI initiatives and investment opportunities that create measurable value and improve service delivery outcomes.
• Developing performance monitoring, reporting and benefits realisation frameworks to measure AI maturity, adoption and organisational impact.
• Building and maintaining effective relationships with senior leaders, business areas, technical specialists and external stakeholders to influence and support the successful delivery of AI initiatives.
• Providing strategic advice and leadership on emerging AI technologies, trends, risks and opportunities to inform organisational decision-making.

This role requires a highly collaborative leader with strong strategic thinking, change management and stakeholder engagement skills, capable of translating complex technology opportunities into practical business outcomes that enhance service delivery and organisational capability.

Visit Careers at Communities – our roles for more information.

We believe all our people are leaders, regardless of their role. Our Leadership Expectations , outlined in Building Leadership Impact, describe the behaviours and mindsets we value.

The leadership context for this position is Multiple Area Leader.

If you’d like to know more about the team or the role, connect with Susan Wilson , Chief Information Officer , on 0423 889 475 or email [e-mail] . For more details, please refer to the attached Job Description Form (JDF) .

Opportunities Available

• Current Vacancies: 1 full-time fixed-term position available as soon as possible for up to 2 years with possibility of extension/permanency.
• Upcoming roles: Applicants will be considered for this vacancy and may also be considered for similar fixed term or permanent, full-time and part-time roles at the same level and location arising from this recruitment process.

Applicants will be considered for vacancies in the location of the advertised role/location preferences specified in their application

Applicants will be assessed on...

Applicants will be assessed on their ability to meet the following Suitability Requirements:

• Job Requirements/JDF: As per the Selection Criteria listed on the JDF.

Equity and Diversity Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds. Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace.

Please contact Erin Cronan, HR Advisor at [e-mail] and via phone [phone].

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Integrity and Honesty

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. To read more, click here .

Need Assistance?

If you would like to discuss: adjustments, alternative formats, recruitment enquiries or, technical issues

Contact: Erin Cronan, HR Advisor at [e-mail] and via phone [phone].

We can also be contacted via the National Relay Service on the following numbers

• National Relay Service: TTY/Voice: 133 677
• Speak & Listen: 1300 555 727
• SMS Relay: 0423 677 767

Privacy Notice Personal information is collected and managed in accordance with the Privacy and Responsible Information Sharing Act 2024 (PRIS Act) . By submitting your application, you acknowledge the collection of your personal information. For further details on how your information is handled, please view our Privacy Policy.

Please note: This recruitment process may be closed or withdrawn at any stage. Applicants will be notified if this occurs. Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.