Receptionist

Department of Communities; Fremantle; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Flexible work options

12% super contributions

Novated leases

Work laptops

Job summary

Department of Communities in Western Australia is seeking a confident Receptionist to deliver a high standard of customer service at our Fremantle office. You will greet visitors, answer general queries, manage phone and email inquiries, and support clerical duties while maintaining smooth reception workflows.

Proficiency with Microsoft Office is valued, and you will work in a policy-driven environment with flexible options and competitive public sector wages.

Qualifications

• Strong communication and excellent customer service skills.
• Experience in a busy reception/customer-facing role is preferred.
• Ability to handle diverse visitors and queries with professionalism.

Responsibilities

• Attend to visitors and callers, provide information and directions.
• Maintain reception processes and clerical tasks using Microsoft Office.
• Support facilities team and liaise with staff and partners as needed.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

More Than Just a Job! At Communities we play a vital role in supporting and strengthening communities across Western Australia. We provide services and work with our partners to keep children safe, provide vital community services, including in emergencies, address homelessness, prevent family and domestic violence and provide stewardship for the disability sector. Our work also includes regulating early childhood education and care and leading initiatives across women’s interests, youth, seniors and ageing, carers, and volunteering.

Why Work With Us?

• We offer some of the most competitive public sector wages in Australia.
• We are a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program .
• Flexible work options – flexi leave, banked leave and public service holidays.
• More for your future – 12 per cent employer super contributions.
• Smart salary packaging – novated leases & work laptops.

Read more about the benefits of working with us.

Your Role. Your Impact.

Step into the world of Asset Maintenance, where your work is more than just a job. As a Receptionist at the Department of Communities you will be a confident communicator who enjoys working in a customer facing role. You will have contact with visitors who are from varying professional backgrounds, members of the public and staff. As an individual with high level customer service skills you will be able to navigate general queries from customers who may present with varying emotional dispositions. While working at the Department of Communities you will provide each customer an exceptional experience. The role also assists with clerical support including updating and maintaining reception processes and procedures. Proficiency with Microsoft Office programs will be highly regarded.

Our Leadership Expectations, outlined in Building Leadership Impact, describe the behaviours and mindsets we value. The leadership context for this position is Personal leadership.

Contact Kerry Calabrese, Team Leader Facilities Services, on 0438 062 046 for more details, please refer to the attached Job Description Form (JDF).

Suitability Requirements

• Personal Attributes: Friendly, reliable, and a keen attention to detail. The Suitability Requirements may be assessed at any stage of the recruitment process, which may include interview, referee reports and/or other assessment methods. Appointment is subject to meeting all Suitability Requirements.

Opportunities Available

• Current Vacancies: 1 casual position available to start ASAP.
• Recruitment Pool: This recruitment pool may be used to fill various fixed term or permanent, full-time and part-time positions arising within the next 12 months. Applicants will be considered for vacancies in the location of the advertised role/location preferences specified in their application.

Equity and Diversity

We recognise that people with disability bring valuable talent, experience and insight to the workplace. People with disability are an integral part of our diverse and inclusive team. As a measure to achieve equality, Section66R of the Equal Opportunity Act1984 (WA) will apply to this position. We encourage people with disability to apply. If you require adjustments to allow you to fully participate in the application and interview process, or to let us know your preferred methods of communication, please discuss with Macarena. We welcome anyone supporting you with your employment goals and encourage them to make contact to assist in potential adjustments. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on136464.

Integrity and Honesty

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. To read more, click here .

Need Assistance?

If you would like to discuss:

• adjustments,
• alternative formats,
• recruitment enquiries or,
• technical issues

Contact: Macarena Acosta, HR Advisor on 0466 349 452 or [e-mail]. We can also be contacted via the National Relay Service on the following numbers National Relay Service: TTY/Voice: 133 677 Speak & Listen: 1300 555 727 SMS Relay: 0423 677 767.

Privacy Notice

Personal information is collected and managed in accordance with the Privacy and Responsible Information Sharing Act2024 (PRIS Act). By submitting your application, you acknowledge the collection of your personal information. For further details on how your information is handled, please view our Privacy Policy.

Please note: This recruitment process may be closed or withdrawn at any stage. Applicants will be notified if this occurs. Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.