Manager

Trade and Investment Queensland; City of Brisbane; Vor Ort; AUD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Flexible working arrangements

Social clubs and corporate events

Brisbane CBD office near transport

Zusammenfassung

Trade and Investment Queensland in Brisbane seeks a Manager, IT to lead secure, reliable ICT operations, infrastructure, and modern workplace services across TIQ’s network. You will report to the CIO, manage priorities and suppliers, and ensure technology services remain compliant and aligned with organisational objectives.

The role combines strategic planning, risk management and project delivery with stakeholder engagement, leading technical resources and working with government partners to

Qualifikationen

• Experience with Microsoft 365, ICT architecture, project and supplier management, risk, continuous improvement and ITIL is highly regarded.
• Background in service delivery, infrastructure, modern workplace technologies and technology governance.
• Experience leading ICT operations within a regulated environment and with Zero Trust principles.

Aufgaben

• Lead ICT operations, infrastructure, systems and support services within a regulated and Zero Trust environment.
• Manage service performance, incidents, technical issues and service improvements.
• Provide strategic and technical advice to senior management on technology issues and business requirements.
• Lead ICT projects and minor works ensuring delivery within scope, time, budget and quality.
• Contribute to TIQ's IT strategy and roadmaps to maintain fit-for-purpose services and minimise technical debt.
• Oversee end-user computing and modern workplace services (Microsoft 365, Windows, Intune, MDM, endpoint security).
• Manage ICT risks, control weaknesses, service issues and vulnerabilities with mitigations and escalation as needed.
• Manage supplier performance, licensing and service delivery arrangements for value for money and quality outcomes.
• Lead and support team members by setting priorities and fostering development and high performance.
• Build trusted relationships with stakeholders and translate technical information into business-focused advice.

Kenntnisse

ICT leadership

Service delivery

Infrastructure management

Vendor management

IT governance

ITIL

Zero Trust security

Tools

Microsoft 365

Intune

Windows

Mobile Device Management

Endpoint security

Jobbeschreibung

Trade and Investment Queensland – Brisbane QLD

Bring your unique perspectives and experiences to the position of Manager, IT role and join the and be part of the global team that helps connect contributes to connecting Queensland to the world.

Lead secure, reliable and fit-for-purpose ICT operations that enable TIQ's workforce.

Coordinate service delivery, infrastructure, suppliers, incidents and technical projects, while providing clear advice and driving service improvements, risk management and technology lifecycle planning.

About the opportunity

As the Manager, IT, you will lead the secure, reliable and effective delivery of ICT operations, infrastructure and modern workplace services across TIQ's domestic and international network. Reporting to the Chief Information Officer, you will provide technical leadership, manage operational priorities and suppliers, and ensure technology services remain compliant and aligned with organisational objectives.

The role combines operational leadership with planning, risk management, project delivery and stakeholder engagement. You will lead technical resources, direct the work of the Senior Desktop Officer and work closely with business areas, government partners and service providers to deliver customer-focused technology outcomes.

In this role, you will:

• Lead and improve ICT operations, infrastructure, systems, applications and support services within a regulated and Zero Trust environment
• Manage service performance and operational priorities, including incidents, technical issues and service improvements
• Provide strategic and technical advice to senior management on technology issues, risks and business requirements
• Lead ICT projects and minor works, ensuring delivery within agreed scope, time, budget and quality requirements
• Contribute to TIQ's IT strategy and lead technology roadmaps and operational plans to maintain fit-for-purpose services and minimise technical debt
• Oversee end-user computing and modern workplace services, including Microsoft 365, Windows, Intune, mobile device management and endpoint security
• Manage ICT operational risks, control weaknesses, service issues and vulnerabilities, implementing mitigations and escalating material risks where required
• Manage supplier performance, licensing and service delivery arrangements to support value for money, compliance and quality outcomes
• Lead and support team members by setting priorities, fostering development, wellbeing and high performance
• Build trusted relationships with stakeholders, government agencies, vendors and service providers, translating technical information into business-focused advice

Our ideal candidate

You are an experienced ICT leader with a background in service delivery, infrastructure, modern workplace technologies and technology governance. You lead technical teams, manage competing priorities and provide practical advice to senior and non-technical stakeholders. Experience with Microsoft 365, ICT architecture, project and supplier management, risk, continuous improvement and frameworks such as ITIL will be highly regarded.

At TIQ, you will work across a genuinely global organisation, contribute to meaningful initiatives and shape our future. You will gain diverse experience supporting work that strengthens Queensland's economy and creates impact beyond our borders.

You'll also enjoy:

• Flexible working arrangements
• Social clubs and corporate events
• A Brisbane CBD office close to shopping, dining and public transport