Management - Department - Precruitment

Precruitment; Cairns Regional; On-site; AUD 70,000 - 80,000; Full time

Job summary

Precruitment in Portsmith, Queensland, is seeking an experienced Retail Supervisor for a full-time role. You will oversee daily store operations, lead a small team, ensure excellent customer service, and maintain high product standards.

Responsibilities include staff scheduling, training new hires, managing stock levels, pricing, and inventory control, while enforcing safety procedures to ensure a smooth, profitable shopping environment.

Qualifications

• AQF Certificate II or higher or 12 months of relevant work experience.
• If no qualification is held, at least 2 years of relevant work experience.

Responsibilities

• Deliver excellent customer service and maintain high store standards.
• Provide guidance to staff on handling sales scenarios.
• Organise work schedules and delegate tasks efficiently.
• Assist recruitment and training of new staff.
• Resolve staff grievances and maintain positive work environment.
• Monitor stock levels, place orders, and manage inventory.
• Ensure products are well-stocked, correctly priced, and displayed.
• Enforce safety and security procedures in-store.
• Monitor sales performance and identify operational inefficiencies.

Skills

Customer service

Staff supervision

Leadership

Communication

Time management

Problem solving

Education

AQF Certificate II or above

Job description

We have a full-time position for a Retail Supervisor available in Portsmith, 4870

SKILLS

Have at least a relevant AQF Certificate II or above and at least 12 months of relevant work experience. If no relevant qualification is held, at least 2 years of relevant work experience is required.

RESPONSIBILITIES

The Retail Supervisor is responsible for overseeing the daily operations of the store, ensuring customers receive excellent service and high-quality products. This role includes supervising staff, handling customer inquiries, maintaining stock levels, and ensuring the store operates efficiently and profitably.

POSITION DUTIES

• Deliver excellent customer service, maintain high standards and promptly address inquiries and complaints regarding products and services.


• Provide staff with guidance on handling complex and challenging sales situations.


• Organise and oversee work schedules, ensuring efficient task delegation.


• Assist in the recruitment and training of new staff, promoting team growth and ensuring smooth transition into the team and workflows.


• Resolve staff grievances and foster a positive work environment.


• Regularly monitor stock levels, take inventory of goods and place orders for new stock to avoid shortages and maintain optimal inventory.


• Ensure products are well-stocked and displayed correctly.


• Ensure all goods and services are correctly priced.


• Maintain a high standard of store organisation and cleanliness.


• Enforce safety and security procedures to ensure a safe shopping and working environment.


• Monitor sales performance, identify operational challenges or inefficiencies and recommend and implement solutions to optimise store operations.

ADDITIONAL ATTRIBUTES

• Ability to deliver a high level of customer service and exceed customer expectations


• Excellent leadership abilities with the capacity to motivate and inspire a team


• Excellent verbal and written communication skills


• Strong time management and organisational skills


• Take a proactive approach to problem-solving and continuous improvement

SALARY

The salary offered will be $70,000 to $80,000 per annum, negotiated based on your experience.