Retail Supervisor

Precruitment; Cairns Regional; On-site; AUD 70,000 - 80,000; Full time

Job summary

Precruitment is seeking a full-time Retail Supervisor in Portsmith, 4870, to oversee daily store operations and lead a team while delivering excellent customer service. The role involves staff supervision, stock management, and ensuring product quality and pricing accuracy in a fast-paced retail environment.

The ideal candidate has an AQF Certificate II+ or at least 12 months of relevant experience, or 2 years without formal qualification, plus strong communication and organizational skills.

Qualifications

• AQF Certificate II or higher or 12+ months of relevant work experience.
• If no AQF qualification, at least 2 years of relevant work experience.

Responsibilities

• Oversee daily store operations and ensure high standards of customer service.
• Supervise staff and provide guidance on handling sales situations.
• Organise and oversee work schedules with efficient task delegation.
• Assist in recruitment and training of new staff.
• Resolve staff grievances and foster a positive work environment.
• Monitor stock levels, inventory, and place orders to avoid shortages.
• Ensure products are well-stocked and correctly priced.
• Maintain store cleanliness and organisation.
• Enforce safety and security procedures for a safe environment.
• Monitor sales performance and identify operational improvements.

Skills

Customer service

Staff supervision

Inventory management

Staff recruitment

Communication skills

Education

AQF Certificate II+

Job description

We have a full-time position for a Retail Supervisor available in Portsmith, 4870

SKILLS

Have at least a relevant AQF Certificate II or above and at least 12 months of relevant work experience. If no relevant qualification is held, at least 2 years of relevant work experience is required.

RESPONSIBILITIES

The Retail Supervisor is responsible for overseeing the daily operations of the store, ensuring customers receive excellent service and high-quality products. This role includes supervising staff, handling customer inquiries, maintaining stock levels, and ensuring the store operates efficiently and profitably.

POSITION DUTIES

• Deliver excellent customer service, maintain high standards and promptly address inquiries and complaints regarding products and services.
• Provide staff with guidance on handling complex and challenging sales situations.
• Organise and oversee work schedules, ensuring efficient task delegation.
• Assist in the recruitment and training of new staff, promoting team growth and ensuring smooth transition into the team and workflows.
• Resolve staff grievances and foster a positive work environment.
• Regularly monitor stock levels, take inventory of goods and place orders for new stock to avoid shortages and maintain optimal inventory.
• Ensure products are well-stocked and displayed correctly.
• Ensure all goods and services are correctly priced.
• Maintain a high standard of store organisation and cleanliness.
• Enforce safety and security procedures to ensure a safe shopping and working environment.
• Monitor sales performance, identify operational challenges or inefficiencies and recommend and implement solutions to optimise store operations.

ADDITIONAL ATTRIBUTES

• Ability to deliver a high level of customer service and exceed customer expectations
• Excellent leadership abilities with the capacity to motivate and inspire a team
• Excellent verbal and written communication skills
• Strong time management and organisational skills
• Take a proactive approach to problem-solving and continuous improvement

SALARY

The salary offered will be $70,000 to $80,000 per annum, negotiated based on your experience.