Senior Desktop Administrator

Harvey Norman; Sydney; Presencial; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary packaging options

Parental leave for eligible employees

Access to fitness programs

Professional development and career op

Resumo da oferta

Harvey Norman is seeking an experienced End User Services professional to lead the operational delivery and management of all end-user services and infrastructure. The role is based onsite between the corporate offices in Silverwater and Homebush West and reports to the Field Services Manager, with hands‑on problem resolution as a key part of the job.

You will build strong relationships across the organisation, including C‑level interactions, and drive continuous service improvements while

Qualificações

• Proven technology domain expertise including Windows 10/11 Workstation, SCCM and Mobile Device Management.
• Experience in incident, problem, change and configuration management.
• Experience with Endpoint management platforms and Service desk ticketing systems.
• Demonstrated knowledge of IT Service Delivery and ongoing service improvements.

Responsabilidades

• Establish, maintain and improve engagement with internal and external stakeholders.
• Assess the efficiency and effectiveness of processes/systems to deliver current and future customer needs.
• Identify any critical service delivery vulnerabilities and ensure adequate measures are in place.
• Identify and champion initiatives that enhance scalability, availability, performance and adoption of new technologies.

Conhecimentos

Stakeholder engagement

Cross-functional collaboration

Problem solving under pressure

Customer service orientation

Ferramentas

Windows 10/11

SCCM

Mobile Device Management

Active Directory

Remote Desktop

Office 365

MS Teams

Service desk ticketing systems

IT service management

Descrição da oferta de emprego

As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.

About the role

Reporting to the Field Services Manager and based onsite between the corporate offices in Silverwater and Homebush West, you will be an integral part of the End User Services Team. Your primary responsibility will be the operational delivery and management of all end-user services and infrastructure, with a continuous focus on enhancing the experiences of our colleagues. As the secondary escalation point, you will be the key contact for resolving any issues the team encounters, providing support and guidance.

The End User Services team support Windows Workstation OS (Windows 10, 11), O365, Microsoft Office, Collaboration Tools such as MS Teams, Mobile Device Management (MDM), Active Directory, Follow-me Printing, Remote Desktop & Remote Access, Third Party software installation, etc.

You will;

• Establish, maintain and improve engagement with internal and external stakeholders to ensure that the delivery of services is meeting their needs.
• Assess the efficiency and effectiveness of processes/systems to deliver current and future customer needs.
• Identify any critical service delivery vulnerabilities and operational risks and ensure adequate measures are in place.
• Identify and champion initiatives that enhance scalability, availability, performance and the adoption of new technologies to drive increased business value.

About you

You are personable and adept at managing competing priorities without becoming flustered. You will have experience interacting across all levels of an organisation, especially at the ‘C’ level, and you are also willing to get hands‑on to resolve critical issues.

You will also have;

• Proven technology domain expertise including but not limited to Windows 10 and 11 Workstation, SCCM and Mobile Device Management.
• Experience in incident, problem, change and configuration management.
• Experience with Endpoint management platforms and Service desk ticketing systems.
• Demonstrated knowledge of IT Service Delivery, along with driving continuing service improvements.

This opportunity will provide:

• Salary packaging and novated leasing options for eligible employees.
• Company paid parental leave for eligible employees.
• Access to fitness passport.
• Professional development and career progression.
• Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
• A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.
• Opportunities to make discounted purchases on a great range of products and services.

Have we got your interest?

Please note that only people with the right to work in Australia should apply for this position.