Maintenance Supervisor

Glenvill Homes; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Glenvill Homes is seeking an experienced Maintenance Supervisor to join our Brisbane team. You will oversee residential maintenance and warranty activities after handover, ensuring exceptional support while protecting Glenvill's quality standards.

This field-based role covers a broad portfolio of homes across the Brisbane region, focusing on site inspections, defect rectification, and timely contractor coordination to deliver safe, high-quality outcomes for homeowners.

Qualifications

• Minimum 5 years' experience in residential construction, maintenance or warranty.
• Strong knowledge of residential building practices and defect rectification.
• Experience managing warranty claims and maintenance programs.
• Ability to assess defects such as water ingress, cracking and movement.
• Excellent stakeholder management and customer service skills.
• Current Driver Licence and Construction White Card; QBCC licences are highly regarded.

Responsibilities

• Manage residential warranty claims and defect rectification works.
• Conduct site inspections to investigate maintenance concerns.
• Coordinate and oversee maintenance across a portfolio of completed homes.
• Assess defects and differentiate warranty obligations from owner responsibilities.
• Engage and monitor trade contractors to ensure quality workmanship.
• Act as the primary contact for homeowners and handle enquiries.
• Collaborate with internal teams and external stakeholders to achieve outcomes.
• Review engineering reports and technical documentation.
• Monitor maintenance performance and identify recurring issues.
• Ensure rectification works comply with NCC, Australian Standards and Glenvill quality expectations.

Skills

Residential construction

Maintenance management

Warranty claims

Site supervision

Customer service

Stakeholder management

Building defect inspection

Education

QBCC Site Supervisor Licence

Builder Licence

Trade qualification

Job description

At Glenvill, our simple promise is to create bold and beautiful homes that stand the test of time. With over six decades of experience and a reputation as Australia's most awarded builder, we bring together architecturally distinctive design, expert craftsmanship, and a seamless end-to-end client experience to deliver homes that are both stunning and structurally sound.

Now we're seeking an experienced Maintenance Supervisor to join our Brisbane team. Reporting to the Maintenance Manager, you'll play a critical role in overseeing residential maintenance and warranty activities following handover, ensuring customers receive exceptional support while protecting Glenvill's quality standards and reputation.

This is a field-based role, providing support across a broad portfolio of homes throughout the Brisbane region.

About The Role

• Manage residential warranty claims and defect rectification works in accordance with QBCC requirements and statutory warranty obligations.
• Conduct site inspections to investigate maintenance concerns, determine root causes and recommend appropriate rectification solutions.
• Coordinate and oversee maintenance works across a portfolio of completed homes, ensuring jobs are completed safely, efficiently and to a high standard.
• Assess defects, differentiate warranty obligations from owner responsibilities, and make recommendations on claim outcomes.
• Engage, manage and monitor trade contractors to ensure quality workmanship, responsiveness and compliance with company standards.
• Act as the primary point of contact for homeowners, managing customer enquiries, expectations and escalated maintenance matters.
• Work closely with internal construction teams, suppliers, engineers and external stakeholders to achieve successful outcomes.
• Review engineering reports, consultant findings and technical documentation relating to building defects.
• Monitor maintenance performance, minimise aged jobs and identify recurring issues to support continuous improvement initiatives.
• Ensure all rectification works comply with the NCC, Australian Standards, safety requirements and Glenvill quality expectations.

About You

• Minimum 5 years' experience in residential construction, maintenance, warranty, site supervision or a similar role.
• Strong understanding of residential building practices, construction methodologies and defect rectification processes.
• Experience managing warranty claims, maintenance programs and customer resolutions within a residential building environment.
• Ability to assess structural defects, water ingress issues, cracking, movement, roofing, drainage and general building concerns.
• Strong customer service skills with the ability to manage difficult conversations professionally and constructively.
• Excellent stakeholder management skills, with experience working closely with homeowners, contractors and internal teams.
• Ability to interpret building plans, specifications, engineering reports and consultant recommendations.
• Highly organised with strong time-management skills and the ability to coordinate multiple jobs and contractors simultaneously.
• Committed to safety, quality workmanship and delivering positive customer outcomes.
• Current Driver Licence and Construction White Card.
• Trade qualification, QBCC Site Supervisor Licence or Builder Licence highly regarded.

Why Join Us?

• Join one of Australia's most recognised and respected residential builders.
• Play a key role supporting homeowners throughout the warranty and maintenance phase of their build journey.
• Autonomous role with a mix of site inspections, stakeholder engagement and operational leadership.
• Work alongside experienced construction, warranty and customer service professionals.
• Opportunity to influence quality outcomes and drive continuous improvement initiatives.
• Supportive team culture focused on accountability, safety and customer satisfaction.
• Ongoing professional development and long-term career opportunities within the Glenvill Group.