Warranty & Maintenance leading hand

Resimax Group; Melbourne; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Work car provided

Work phone provided

Additional paid leave days annually

Job summary

Tick Homes is seeking a warranty inspector to conduct 90-day warranty inspections and complete maintenance and rectification work on newly completed homes in Melbourne's outer northern and western suburbs. You will assess defects, determine rectification methods, and perform minor trades within your capability, ensuring a positive customer experience.

You will collaborate with the Warranty and Maintenance Manager, supervisors and trade contractors to resolve warranty matters efficiently, aiming

Qualifications

• Previous maintenance experience is required.
• Construction Induction / White Card is required.
• Ability to build and maintain strong working relationships.
• Strong time management and prioritisation skills.
• Collaborative, self-motivated and adaptable to changing situations.

Responsibilities

• Conduct scheduled 90-day warranty inspections on newly completed homes.
• Inspect defects, incomplete works and maintenance issues.
• Diagnose issues and determine rectification methods, including specialist trades if needed.
• Discuss issues and proposed rectifications with homeowners professionally.
• Accurately record defects, photos, requirements and outcomes.
• Complete minor maintenance and rectification works within own skills and authorisations.
• Resolve warranty items during the initial visit where possible, minimising repeat visits.
• Ensure rectifications are safe and meet minimum quality standards.
• Identify significant defects and coordinate specialist trade attendance when required.
• Work with Warranty & Maintenance Manager and team to resolve warranty matters efficiently.

Skills

Maintenance experience

Time management

Relationship building

Collaborative

Self-motivated

Process driven

Adaptable

Prioritisation

Able to manage priorities

Education

Construction Induction / White Card

Job description

Responsible for conducting warranty inspections and completing maintenance and rectification works on newly completed homes in Melbourne's outer northern and western suburbs. The role assesses and diagnoses defects, determines appropriate rectification requirements and completes minor trade and maintenance works where these fall within the employee's skills, competencies and authorisations. The role works closely with homeowners, the Warranty and Maintenance Manager, supervisors and trade contractors to ensure warranty matters are resolved efficiently, safely and to the required quality standard. A key focus of the role is resolving warranty items at the first visit wherever practicable, reducing repeat visits and unnecessary trade attendance while providing a positive customer experience.

Key responsibilities

Conduct scheduled 90-day warranty inspections on newly completed homes

Inspect and identify building defects, incomplete works and maintenance issues

Diagnose issues and determine the appropriate method of rectification, including whether specialist or licensed trades are required

Discuss identified issues and proposed rectification works with homeowners in a professional and customer-focused manner

Accurately record defects, photographs, rectification requirements and outcomes

Complete minor maintenance and rectification works within own skills, competencies and authorisations, including general carpentry, door and hardware adjustments, patching, caulking, silicone, painting, grouting, cabinetry adjustments and finishing works

Resolve warranty items during the initial visit wherever reasonably practicable, minimising unnecessary return visits and additional trade attendance

Ensure rectification works are completed safely and delivered to minimum quality standards

Identify and elevate significant or complex defects and arrange or coordinate specialist trade attendance where required

Work closely with the Warranty & Maintenance Manager, warranty team, supervisors and trade contractors to support the efficient resolution of warranty matters

About you

Previous maintenance experience

Construction Induction / White Card

Able to build and maintain strong working relationships

Proficient time manager

Collaborative in nature

Self-motivated and disciplined

Process driven

Approachable and adaptable to changing situations

Able to manage competing priorities

About us

Tick Homes is a residential builder operating in Melbourne's outer northern and western growth corridors as a key building brand under the Resimax Group property network. We are committed to honesty and transparency and believe these values build trust, strengthen connections, and foster a harmonious working environment. We value integrity and diverse perspectives for every individual, fostering an inclusive environment where all voices are heard and respected. We are stronger together, embracing collaboration to work toward shared goals. Through unity and support, we empower everyone to contribute and succeed. We take ownership of our actions and are accountable to make positive contributions. We recognise our impact on others and uphold high standards in all we do.

What We Offer

Remuneration of $80,000 - $90,000 (plus superannuation), depending on experience

Work car provided (with fuel card)

Work phone provided

Adynamic,fast-growingcompanywithastrongpipelineofprojects

Two additional paid leave days annually, over and above standard leave entitlement