Maintenance Scheduler | Simpro Dispatch & Planning

Accord Plumbing; Perth; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Office-based role in O’Connor

Established business with long-term cl

Job summary

Accord Plumbing & Gas Services is a Perth commercial plumbing and gas contractor serving universities, commercial buildings and institutional sites around Perth. This role sits in the maintenance division, managing the scheduling workflow and ensuring the right technicians, with the right gear, attend each job.

You will own the maintenance schedule from the head office in O'Connor, triaging requests, coordinating with clients, and reporting on response times and productivity.

Qualifications

• Experience in scheduling, dispatch or service coordination within trades, facilities or field service.
• Strong written and verbal communication skills.
• Proficiency with Outlook and Excel.

Responsibilities

• Take in job requests (email, portals, phone) and set them up in Simpro.
• Triage by priority and client SLA, then schedule and dispatch techs.
• Handle emergencies and re-plan the board on the fly.
• Keep clients and site contacts updated on attendance and progress.
• Raise POs and line up materials, site access, permits and inductions.
• Chase job cards, photos and paperwork for fast close-out and invoicing.
• Book and track planned maintenance.
• Pass follow-up and quote work to the appropriate person.
• Keep data clean for reporting on response times and productivity.

Skills

Scheduling

Dispatch

Client communication

Outlook & Excel

Tools

Simpro

AroFlo

ServiceM8

Job description

Accord Plumbing & Gas Services is a Perth commercial plumbing and gas contractor serving universities, commercial buildings and institutional sites around Perth. This role sits in the maintenance division, managing the scheduling workflow and ensuring the right technicians, with the right gear, attend each job.

You will own the maintenance schedule from the head office in O'Connor, triaging requests, coordinating with clients, and reporting on response times and productivity.