Maintenance Scheduler / Coordinator

Accord Plumbing; Perth; In loco; AUD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Office-based role in O’Connor

Established business with long-term cl

Descrizione del lavoro

Accord Plumbing & Gas Services is a Perth commercial plumbing and gas contractor serving universities, commercial buildings and institutional sites around Perth. This role sits in the maintenance division, managing the scheduling workflow and ensuring the right technicians, with the right gear, attend each job.

You will own the maintenance schedule from the head office in O'Connor, triaging requests, coordinating with clients, and reporting on response times and productivity.

Competenze

• Experience in scheduling, dispatch or service coordination within trades, facilities or field service.
• Strong written and verbal communication skills.
• Proficiency with Outlook and Excel.

Mansioni

• Take in job requests (email, portals, phone) and set them up in Simpro.
• Triage by priority and client SLA, then schedule and dispatch techs.
• Handle emergencies and re-plan the board on the fly.
• Keep clients and site contacts updated on attendance and progress.
• Raise POs and line up materials, site access, permits and inductions.
• Chase job cards, photos and paperwork for fast close-out and invoicing.
• Book and track planned maintenance.
• Pass follow-up and quote work to the appropriate person.
• Keep data clean for reporting on response times and productivity.

Conoscenze

Scheduling

Dispatch

Client communication

Outlook & Excel

Strumenti

Simpro

AroFlo

ServiceM8

Descrizione del lavoro

Attractive salary + super, depending on experience

Accord Plumbing & Gas Services is a Perth commercial plumbing and gas contractor working across commercial construction and commercial maintenance. Our maintenance division looks after universities, commercial buildings and institutional sites around Perth – reactive callouts, planned maintenance and follow-up works.

We're putting proper structure around the maintenance division: clear job intake, triage, scheduling and close-out, all run through Simpro. This role sits right in the middle of it.

The role

You'll own the schedule for our maintenance plumbers – getting the right tech to the right job with the right gear, and keeping clients in the loop. You'll work out of our head office in O'Connor and report to the maintenance management team.

What you'll do

Take in job requests (email, client portals, phone) and set them up in Simpro

Triage by priority and client SLA, then schedule and dispatch techs – today and the week ahead

Handle emergencies and re-plan the board on the fly

Keep clients and site contacts updated on attendance and progress

Raise POs and line up materials, site access, permits and inductions

Chase job cards, photos and paperwork so jobs close out and get invoiced quickly

Book and track planned maintenance

Pass follow-up and quote work to the right people

Keep the data clean so we can report on response times and productivity

About you

Scheduling, dispatch or service coordination experience in trades, facilities or field service

Simpro strongly preferred – AroFlo, ServiceM8 or similar also considered

Organised, calm under pressure and comfortable on the phone with clients and techs

Good written communication and solid with Outlook and Excel

Plumbing, gas or facilities management background a plus

Full Australian working rights. A police clearance may be required for some client sites

What's on offer

Attractive salary + super, depending on experience

Monday to Friday, office based in O'Connor

Established business with long-term commercial and institutional clients

A real say in how the maintenance systems are built, not just following them