Maintenance & Customer Service Support Officer

Intro Recruitment Solutions; Rockhampton Regional; On-site; AUD 45,000 - 65,000; Full time

Job summary

Intro Recruitment Solutions – Rockhampton QLD is seeking an experienced Business Support Officer to assist a Government Construction business with maintenance service requests. The role emphasises delivering high-standard customer service and efficient administrative support within a fast-paced environment.

You will compile documents, update records in Ellipse and Microsoft Office, and contribute to documented procedures.

Qualifications

• Role requires strong administration and customer service skills.
• Ability to compile documents and maintain records accurately.
• Experience supporting maintenance/service requests is a plus.

Responsibilities

• Provide efficient and high standards of customer service to customers
• Willingness to work within a fast paced environment with KPI’s and mechanisms to measure and monitor performance.
• Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
• Be dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
• Ensure high standards and accuracy when compiling documents and reports or updating records and information systems (i.e. in Ellipse and Microsoft Office).
• Demonstrate initiative and be a team player by appropriately handling enquiries to senior staff in their absence within expected timeframes.
• Develop and maintain procedures, manuals and registers while being a contributor to improving existing procedures.
• Effectively undertake general administration functions as required

Tools

Ellipse

Microsoft Office

Job description

Intro Recruitment Solutions – Rockhampton QLD is seeking an experienced Business Support Officer to assist a Government Construction business with maintenance service requests. The role emphasises delivering high-standard customer service and efficient administrative support within a fast-paced environment.

You will compile documents, update records in Ellipse and Microsoft Office, and contribute to documented procedures.