Project Officer

Maintain Australia; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Maintain Australia is seeking a Project Officer to join our team at our Arundel office on the Gold Coast. The role is focused on coordinating maintenance and repair projects, scheduling resources, and delivering high-quality service to government, defence and commercial clients across Queensland.

You will work in a fast-paced, multi-project environment with a strong emphasis on customer service, communication and meeting deadlines.

Qualifications

• A minimum of 2 years of experience in a similar role.
• Experience coordinating, scheduling or managing maintenance repair projects.
• Experience in the building/maintenance industry is a must.
• Experience with Prime Ecosystem would be highly regarded but not essential.

Responsibilities

• Coordinate/allocate trades and repairs for small-scale reactive work ($100 to $35k).
• Input and output of scheduling requirements using Prime Ecosystem.
• Work closely with estimators, supervisors and trades.
• Answer phone calls and emails from clients, trades and suppliers.
• Cost control for jobs.
• Meet KPI targets.
• Prioritize tasks and meet deadlines.
• Proficient in Outlook, Word and Excel.

Skills

Coordination

Scheduling

Customer service

Communication

Problem-solving

Attention to detail

Autonomous work

Multi-project environment

Tools

Prime Ecosystem

Microsoft Office

Job description

Maintain Australia, is a privately owned construction company. We specialise in construction, building repairs, and facility management services for government, defence, and commercial clients across Queensland.

We are seekingan experienced and passionateProject Officerto join our team, based at our office in Arundel.

Key Responsibilities

• Coordination/Allocation of trades and repairs - small scale reactive work between $100 and $35k (no onsite supervision/attendance required)
• Successful input and output of scheduling requirements utilising Prime Ecosystem, identifying needs analyst and skilled labour requirements for job completion.
• Working closely with estimators / supervisors and trades
• Answer phone calls and emails from clients, trades and suppliers
• Costs control for jobs
• Meet KPI’s
• Prioritizing tasks and meeting deadlines.
• Proficiency in using Microsoft Outlook, Word, and Excel.
• Experience with Prime Ecosystem would be highly regarded but not essential.
• Experience in the building/maintenance industry is a must.
• A minimum of 2 years of experience in a similar role is a must.

About You

You will have an energetic, people focused and process driven approach with the proven ability to provide exceptional customer service and deliver successful outcomes. You will thrive in and enjoy the challenge of a fast-paced and multi-project environment. The successful applicant will possess the below characteristics and attributes:

• Experience coordinating, scheduling or managing maintenance repair projects (or similar fast-paced, multi-job environments).
• Very high attention to detail and ability to work in a fast-paced environment
• Confident phone communicator, comfortable managing challenging conversations with a diverse range of customers.
• Good problem-solving skills and the ability to adapt when priorities change.
• Highly self-motivated and methodical
• Ability to work in a small team as well as autonomously
• Be professional when interfacing with internal and external stakeholders.
• High standard of customer service
• Ability to learn new systems and operating platforms
• Comfortable working independently and taking on responsibilities.
• Outstanding written and verbal communication abilities

What We’re Looking For

The right person will be someone who takes ownership of their workload, communicates well and doesn’t let things fall through the cracks. You’ll be comfortable juggling competing priorities, working through unexpected challenges and keeping everyone informed along the way.

• Experience in maintenance, construction or facilities coordination would be highly regarded.
• Familiarity with government maintenance processes would be an advantage, but a strong coordination background and the right attitude are just as important.

The Offer

If you’ve worked in a similar role and understand construction workflows, we’d love to hear from you.

• Great working environment & flexible hours
• Small & tight knit team environment
• Great systems and leading software