M365 Services Engineer: Proactive L2 Support, Hybrid

Glen Fisk; City of Brisbane; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Glen Fisk Recruitment is seeking an ICT Technical Coordinator, M365 Services to join a collaborative Microsoft 365 support team across Queensland. You will provide Level 2 support, work on proactive improvements in the Microsoft 365 and Exchange Online environment, and help streamline service delivery.

You will support about 5,000 users in Queensland, with responsibilities including M365 and Exchange Online administration, troubleshooting, and collaboration with a Level 3 engineer for

Qualifications

• Experience with Microsoft 365 and Exchange Online administration.
• Proficient in Microsoft 365 admin centers and PowerShell.
• Strong customer service, communication, and teamwork.

Responsibilities

• Provide Level 2 support while working on proactive improvements in the Microsoft 365 and Exchange Online environment.
• Identify issues, improve processes, and enhance service delivery.
• Support ~5,000 users across Queensland with M365 and Exchange Online administration, troubleshooting, and proactive system improvements.
• Collaborate with a Level 3 engineer for escalation and development.

Skills

Microsoft 365

Exchange Online administration

PowerShell

Customer service

Communication

Teamwork

Tools

PowerShell

Exchange Online Admin Center

Job description

Glen Fisk Recruitment is seeking an ICT Technical Coordinator, M365 Services to join a collaborative Microsoft 365 support team across Queensland. You will provide Level 2 support, work on proactive improvements in the Microsoft 365 and Exchange Online environment, and help streamline service delivery.

You will support about 5,000 users in Queensland, with responsibilities including M365 and Exchange Online administration, troubleshooting, and collaboration with a Level 3 engineer for