ICT Technical Coordinator, M365 Services

Glen Fisk; City of Brisbane; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Glen Fisk Recruitment is seeking an ICT Technical Coordinator, M365 Services to join a collaborative Microsoft 365 support team across Queensland. You will provide Level 2 support, work on proactive improvements in the Microsoft 365 and Exchange Online environment, and help streamline service delivery.

You will support about 5,000 users in Queensland, with responsibilities including M365 and Exchange Online administration, troubleshooting, and collaboration with a Level 3 engineer for

Qualifications

• Experience with Microsoft 365 and Exchange Online administration.
• Proficient in Microsoft 365 admin centers and PowerShell.
• Strong customer service, communication, and teamwork.

Responsibilities

• Provide Level 2 support while working on proactive improvements in the Microsoft 365 and Exchange Online environment.
• Identify issues, improve processes, and enhance service delivery.
• Support ~5,000 users across Queensland with M365 and Exchange Online administration, troubleshooting, and proactive system improvements.
• Collaborate with a Level 3 engineer for escalation and development.

Skills

Microsoft 365

Exchange Online administration

PowerShell

Customer service

Communication

Teamwork

Tools

PowerShell

Exchange Online Admin Center

Job description

ICT Technical Coordinator, M365 Services

• Contract through to June 2027, strong potential for extension
• Based in any location: Brisbane, Toowoomba, Cairns or Sunshine Coast
• Hybrid, 2 days per week in the office

Glen Fisk Recruitment is looking for an ICT Technical Coordinator, M365 Services to join a collaborative Microsoft 365 support team.

You will provide Level 2 support while spending much of your time on proactive work across the Microsoft 365 and Exchange Online environment. You will identify issues, improve processes, clean up existing environments and look for opportunities to improve service delivery.

The role
You will work within a small M365 team supporting approximately 5,000 users across Queensland. Your responsibilities will include Microsoft 365 and Exchange Online administration, Level 2 support, troubleshooting, proactive system improvements and working with customers to resolve issues.

You will also work closely with a Level 3 engineer who can provide technical support, escalation and development.

About you
We are looking for someone who brings a combination of technical capability and strong people skills.

You will ideally have experience with Microsoft 365 and Exchange Online administration, Microsoft admin centres, troubleshooting and PowerShell.

You do not need to know everything from day one. The team can develop some of the technical skills for the right person. What matters is your customer service approach, communication skills, initiative and ability to work as part of a close team.

You will suit this role if you are proactive, comfortable working independently and enjoy identifying problems before they become bigger issues.

Why consider this opportunity
You will join a supportive and connected team with flexibility around where you work. The role offers a mix of technical work, customer engagement and proactive improvement rather than spending your day working through a large ticket queue.

The position can be based in Brisbane, Toowoomba, Cairns or the Sunshine Coast, with 2 days per week in the office.

The contract runs through to June 2027, with strong potential for extension.