Luxury Tailoring Office Manager | Client Care & Ops

Lupo Bianco Custom Tailoring; Strathfield; On-site; AUD 70,000 - 90,000; Full time

Job summary

Lupo Bianco Custom Tailoring in Strathfield, NSW is seeking an experienced Office Manager to oversee daily office operations, client communications and administrative functions in a full-time role based in Strathfield. You will support the tailoring team and ensure exceptional service at every client touchpoint.

Ideal candidates will have proven office management experience, strong organisational and communication skills, and familiarity with scheduling systems and basic bookkeeping.

Qualifications

• Proven experience in an office management or similar administrative role within a service-based business.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, with a professional manner and attention to detail.
• Proficiency in Microsoft Office and basic computer literacy, including email and scheduling systems.
• Experience with appointment scheduling systems and customer relationship management.
• Demonstrated ability to manage finances, invoicing and basic bookkeeping.
• A customer-focused mindset with experience providing high-quality service in a professional setting.
• Discretion and professionalism when handling sensitive client information.
• Flexibility and willingness to support the team as needed to meet business requirements.
• An appreciation for craftsmanship and quality, with an understanding of bespoke or luxury service environments is advantageous

Responsibilities

• Managing day-to-day office operations, including scheduling, correspondence and administrative tasks
• Overseeing appointment bookings and client communications to ensure seamless service delivery
• Maintaining accurate records, including client information, measurements and order tracking
• Managing office finances, including invoicing, expenses and basic bookkeeping functions
• Ordering and managing office supplies and materials required for business operations
• Providing exceptional customer service and acting as a point of contact for client enquiries
• Coordinating with the tailoring team to ensure projects are completed on schedule
• Maintaining a professional and welcoming office environment
• Performing general administrative duties as required to support business objectives

Skills

Office management

Organisational skills

Communication skills

MS Office

Scheduling systems

CRM familiarity

Bookkeeping basics

Customer service

Discretion

Team support

Craftsmanship appreciation

Job description

Lupo Bianco Custom Tailoring in Strathfield, NSW is seeking an experienced Office Manager to oversee daily office operations, client communications and administrative functions in a full-time role based in Strathfield. You will support the tailoring team and ensure exceptional service at every client touchpoint.

Ideal candidates will have proven office management experience, strong organisational and communication skills, and familiarity with scheduling systems and basic bookkeeping.