Luxury Store Lead: Drive Sales, Service & Team Growth

Tapestry (Coach/Kate Spade); Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Coach is seeking an Assistant Store Manager in Sydney to partner with the Store Manager to drive sales, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach's service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; omni-channel clienteling knowledge.
• Flexibility to work nights, weekends, and peak hours.

Responsibilities

• Drive Sales & Strategy: forecast, planning, and category initiatives; monitor KPIs.
• Deliver Exceptional Service: inclusive, high-energy environment; brand ambassador.
• Lead & Develop Talent: recruit, onboard, coach; build talent pipeline.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling, social trends.
• Ensure Operational Excellence: compliance, scheduling, payroll, HR, loss prevention, visual merchandising.
• Collaborate & Communicate: share insights with district and corporate teams to drive projects.

Skills

Leadership experience

Customer focus

Communication skills

Problem solving

Conflict resolution

Tools

Microsoft Office

Retail systems

Omni-channel clienteling

Job description

Coach is seeking an Assistant Store Manager in Sydney to partner with the Store Manager to drive sales, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach's service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of an expressive luxury brand—and your own career growth.