Assistant Store Manager – Luxury Retail & Team Growth

Coach; Mareeba Shire; On-site; AUD 60,000 - 80,000; Full time

Job summary

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales performance and delivering outstanding customer experiences on the shop floor.

You will lead by example, recruit and coach team members, and ensure operational standards while building a strong talent pipeline aligned with the Coach brand. This role supports omni-channel initiatives and community engagement.

Qualifications

• 1+ years of leadership experience in retail or service industries, luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment and deliver exceptional customer experiences.
• Strong English language proficiency.

Responsibilities

• Drive Sales & Strategy: Support Store Manager in achieving sales goals through forecasting, planning, and category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer focus

People development

Communication

Microsoft Office

POS systems

Omni-channel

Clienteling

Tools

Microsoft Office

POS system

Job description

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales performance and delivering outstanding customer experiences on the shop floor.

You will lead by example, recruit and coach team members, and ensure operational standards while building a strong talent pipeline aligned with the Coach brand. This role supports omni-channel initiatives and community engagement.