Assistant Store Manager — Luxury Fashion, Flexible Schedule

Tapestry, Inc.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Coach is a global fashion house with a rich New York heritage. As Assistant Store Manager in Sydney, you will partner with the Store Manager to drive sales performance and develop the team, while delivering excellent customer experiences and upholding Coach’s service standards.

You will lead by example on the floor, implement dynamic strategies, and collaborate with leadership to interpret market trends, ensuring operational excellence and a strong talent pipeline for growth.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and familiarity with omni-channel services.

Responsibilities

• Drive sales and execute store strategies, forecasting, planning, and KPI monitoring.
• Deliver exceptional service; uphold Coach Service standards and resolve issues.
• Lead, onboard, and coach team members to maintain a high-performance culture.
• Support omni-channel and digital engagement, including clienteling and social media trends.
• Ensure store operations, scheduling, payroll, HR processes, and visual merchandising standards.

Skills

Leadership

Customer focus

Communication

Problem-solving

Conflict resolution

MS Office

Omni-channel

Education

Retail experience preferred

Tools

Retail systems

Job description

Coach is a global fashion house with a rich New York heritage. As Assistant Store Manager in Sydney, you will partner with the Store Manager to drive sales performance and develop the team, while delivering excellent customer experiences and upholding Coach’s service standards.

You will lead by example on the floor, implement dynamic strategies, and collaborate with leadership to interpret market trends, ensuring operational excellence and a strong talent pipeline for growth.