Assistant Store Manager: Luxury Fashion & Team Growth

Tapestry, Inc.; Liverpool; On-site; AUD 60,000 - 75,000; Full time

Job summary

Coach is seeking an Assistant Store Manager in our Liverpool (NSW) store. You’ll partner with the Store Manager to drive sales, optimize operations, and develop a high-performing team, while exemplifying Coach’s service standards on the floor and in the community.

You will lead by example, manage shift leadership, support omni-channel initiatives, and ensure loss prevention and visual merchandising standards, contributing to the brand’s luxury customer experience and your own career growth.

Qualifications

• 1+ years of leadership experience in retail or service, luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer focus

Communication

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Coach is seeking an Assistant Store Manager in our Liverpool (NSW) store. You’ll partner with the Store Manager to drive sales, optimize operations, and develop a high-performing team, while exemplifying Coach’s service standards on the floor and in the community.

You will lead by example, manage shift leadership, support omni-channel initiatives, and ensure loss prevention and visual merchandising standards, contributing to the brand’s luxury customer experience and your own career growth.