Luxury Retail Specialist — Clienteling & Experiences

Kellyville Pets Pty Ltd; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary + incentives

Health and wellness benefits

Professional development

Team-building activities

Job summary

Cartier in Sydney seeks an experienced Sales Associate to deliver exceptional client experiences and drive boutique sales. You will build lasting client relationships, leverage product knowledge, and participate in exclusive events to showcase Cartier craftsmanship.

Fluent English is required with a passion for luxury retail. The role offers a competitive base salary with incentive opportunities and potential career progression within Cartier and the Richemont Group.

Qualifications

• Experience in luxury retail and passion for the Montblanc brand.
• Excellent communication and interpersonal skills.
• Achieved sales targets and outstanding customer service.
• Proactive, results-oriented mindset, strong team spirit.

Responsibilities

• Deliver exceptional client experiences in line with Cartier’s service excellence standards.
• Achieve and exceed boutique sales objectives through consultative selling and deep product knowledge.
• Proactively identify and convert clientelling opportunities by scheduling appointments and developing robust client profiles.
• Cultivate meaningful client relationships, fostering loyalty to the Maison.
• Strategically grow and manage your client portfolio to maximise engagement and sales potential.
• Execute targeted CRM actions to strengthen client connections and drive repeat business.
• Represent Cartier as a true Ambassador during client events and exclusive activations.
• Uphold the highest standards of operational compliance across all boutique procedures and policies.
• Ensure accurate stock management, actively participate in inventory processes and maintain the impeccable presentation of the boutique.

Skills

Luxury retail

Customer service

Sales targets

Communication

Job description

Cartier in Sydney seeks an experienced Sales Associate to deliver exceptional client experiences and drive boutique sales. You will build lasting client relationships, leverage product knowledge, and participate in exclusive events to showcase Cartier craftsmanship.

Fluent English is required with a passion for luxury retail. The role offers a competitive base salary with incentive opportunities and potential career progression within Cartier and the Richemont Group.