Luxury Boutique Team Leader | Sales & Client Experience

Cartier; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Cartier in Sydney seeks a dynamic Sales Team Leader to drive daily boutique operations, mentor staff, achieve sales targets and elevate client experiences throughout the shopping journey. You will lead a team, manage performance, and participate in recruitment and development strategies to maintain Cartier’s luxury standard.

The role emphasizes leadership, customer service excellence, and a proactive, adaptable attitude in a fast-paced luxury environment.

Qualifications

• 3+ years in a Luxury Retail Managerial role.
• Excellent verbal and written communication skills.
• Strong client-service orientation and leadership presence.
• Well-organized with high attention to detail and business acumen.
• Proactive, adaptable, and able to manage negotiations and client events.

Responsibilities

• Lead Team Management & People Development: oversee daily management, training, coaching, recruitment support.
• Oversee Boutique Operations and Performance Management: ensure policy compliance, manage client/sales tools, analyze performance, drive action plans.
• Drive Sales Achievements & Client Portfolio Development: deliver exceptional client experiences, manage negotiations, represent the Maison at events, achieve sales targets.

Skills

Leadership

Sales management

Customer service

Communication

Training & coaching

Tools

POS System

Job description

Cartier in Sydney seeks a dynamic Sales Team Leader to drive daily boutique operations, mentor staff, achieve sales targets and elevate client experiences throughout the shopping journey. You will lead a team, manage performance, and participate in recruitment and development strategies to maintain Cartier’s luxury standard.

The role emphasizes leadership, customer service excellence, and a proactive, adaptable attitude in a fast-paced luxury environment.