Flagship Luxury Retail Sales Team Leader

Richemont; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career development

Global collaboration

Job summary

Cartier in Sydney is seeking a dynamic Sales Team Leader to ensure daily operations run smoothly at our flagship boutique. You will mentor the team, drive sales targets, and deliver exceptional client experiences before, during, and after a sale.

The role requires a proven track record in luxury retail leadership, strong communication, and a proactive, client-focused mindset. Join a brand committed to excellence, stylistic presentation, and a collaborative environment within Richemont.

Qualifications

• 3+ years in a Luxury Retail Managerial role.
• Maturity, personal leadership, and assertiveness.
• Excellent verbal and written communication skills.
• A strong work ethic and a passion to deliver excellent client service.
• Well-organized with a high level of accuracy and strong business acumen.
• Well-developed problem-solving skills with the ability to follow through and provide solutions, including managing and diffusing difficult situations.
• Proactive and positive attitude towards colleagues and clients.
• Flexibility and adaptability to changes.
• Exceptional grooming and personal presentation.
• Experience within luxury retail.

Responsibilities

• Lead Team Management & People Development: drive team performance, motivation, and engagement, overseeing daily management, training, and coaching of sales staff, and contributing to recruitment and people development strategies.
• Oversee Boutique Operations and Performance Management: ensure compliance with all policies and guidelines, manage client and sales tools, analyze boutique performance, and support the implementation of action plans to achieve sales targets, including inventory participation.
• Drive Sales Achievements & Client Portfolio Development: deliver exceptional client experiences, master sales processes, adapt to client needs, manage negotiations, represent the Maison at client events, achieve sales targets, and cultivate strong client relationships.

Skills

Luxury retail leadership

Team management

Communication skills

Problem solving

Organizational skills

Job description

Cartier in Sydney is seeking a dynamic Sales Team Leader to ensure daily operations run smoothly at our flagship boutique. You will mentor the team, drive sales targets, and deliver exceptional client experiences before, during, and after a sale.

The role requires a proven track record in luxury retail leadership, strong communication, and a proactive, client-focused mindset. Join a brand committed to excellence, stylistic presentation, and a collaborative environment within Richemont.