Luxury Retail Assistant Store Manager - Lead & Inspire

Tapestry, Inc.; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Job summary

Coach storefront in Sydney seeks an Assistant Store Manager to partner with the Store Manager on sales, operations, and team development. You will lead by example on the floor, delivering world-class customer experiences and maintaining Coach service standards.

Responsibilities include driving KPIs, coaching staff, and supporting omni-channel initiatives to enhance the customer journey and store performance.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsibilities

• Drive sales and strategy: assist Store Manager with forecasting, planning, and category initiatives; monitor KPIs.
• Deliver exceptional service: create an inclusive, high-energy environment and uphold service standards.
• Lead and develop talent: recruit, onboard, and coach team members, building a strong talent pipeline.
• Execute omni-channel and digital engagement: support virtual shopping and clienteling strategies.
• Ensure operational excellence: oversee scheduling, policies, loss prevention, and visuals.
• Collaborate and communicate: share insights with district and corporate teams on market trends.

Skills

Leadership experience

Customer service

Retail operations

Communication skills

Microsoft Office

Clienteling

Education

Bachelor’s degree preferred

Tools

Retail POS systems

Microsoft Office

Job description

Coach storefront in Sydney seeks an Assistant Store Manager to partner with the Store Manager on sales, operations, and team development. You will lead by example on the floor, delivering world-class customer experiences and maintaining Coach service standards.

Responsibilities include driving KPIs, coaching staff, and supporting omni-channel initiatives to enhance the customer journey and store performance.