Luxury Residential Doorperson — VIP Guest Concierge

Crown Resorts Limited; Sydney; On-site; AUD 39,000 - 45,000; Full time

Benefits offered by this job

Competitive hourly rate + penalties +

Staff meals on-site

Accommodation discounts

Uniform provided and laundered

Employee recognition program

Community & inclusion committees

Health & wellbeing discounts

Job summary

Crown Sydney, part of Crown Resorts, seeks a Residential Doorperson to deliver premium service to residents and guests at One Barangaroo. You will manage driveway operations, assist with arrivals and departures, and coordinate luggage and vehicle handling in a luxury, high‑standard environment.

The role involves a rotating roster from 7 am to 11:30 pm, with day, evening, and weekend shifts. Prior hotel/hospitality experience and NSW driver's license are required.

Qualifications

• Previous guest-facing role in hotel, hospitality or residential environment.
• Full, unrestricted NSW driver’s licence.
• Ability to deliver luxury service and handle VIP guests.
• Strong communication and time-management skills.
• Comfort with multiple channels of communication and technology.
• Familiarity with residential or hotel PMS (MYBOS/OPERA is advantageous).

Responsibilities

• Deliver personalised and professional service experiences to residents and their guests, ensuring a warm and engaging presence on the driveway.
• Execute core arrival and departure services, including luggage handling, vehicle coordination and driveway management.
• Coordinate the accurate and timely delivery of resident items, including newspapers and special requests.
• Assist the Residential Concierge team to deliver smooth and effective day-to-day operations.
• Promptly respond to individual resident and guest needs.
• Liaise with other departments across the hotel such as Bell Services, Front Office, Crown Spa and Events (when required).
• Offer expertise of residential services, building facilities and relevant precinct offers for residents and guests.

Skills

Guest-facing experience

NSW driver’s license

Luxury service mindset

Multi-tasking

Communication skills

Time management

Tech literacy

Tools

MYBOS

OPERA

Job description

Crown Sydney, part of Crown Resorts, seeks a Residential Doorperson to deliver premium service to residents and guests at One Barangaroo. You will manage driveway operations, assist with arrivals and departures, and coordinate luggage and vehicle handling in a luxury, high‑standard environment.

The role involves a rotating roster from 7 am to 11:30 pm, with day, evening, and weekend shifts. Prior hotel/hospitality experience and NSW driver's license are required.