Luxury Reservations Associate | InterContinental Sydney

InterContinental Hotels & Resorts; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Complimentary meal on shift

Uniform provided

Birthday Leave

Enhanced Parental Leave Program

Wellness and mental health days

IHG colleague discounts

Job summary

InterContinental Sydney in Circular Quay seeks a Luxury Reservations Associate to be the first point of contact for guests, crafting personalised stays from the initial conversation and guiding their plans before arrival.

You will manage reservations across phone and email, recommend experiences, and collaborate with hotel teams to ensure a seamless guest journey, reflecting warmth, sophistication and service of InterContinental Sydney.

Qualifications

• Previous hotel reservations experience in luxury environment.
• Passion for luxury hospitality and personalised guest experiences.
• Excellent communication, diverse guests.

Responsibilities

• Manage guest reservations and enquiries, provide warm, personalised service.
• Create tailored stays by understanding guest preferences and expectations.
• Provide thoughtful recommendations across accommodation, dining and experiences.
• Handle reservations accurately across phone, email and other channels.
• Build strong relationships with guests and travel partners from the first contact.
• Coordinate with Front Office and other departments for a seamless guest journey.

Skills

Communication skills

Attention to detail

Luxury hospitality

Customer service

Tools

Opera

Infrasys

MS Office

Job description

Luxury Reservations Associate | InterContinental Sydney

Create personalised luxury stays from the very first guest conversation

Full-Time | Reservations operating hours 8:00am–6:00pm

Iconic Circular Quay location | Complimentary meal | IHG colleague discounts

Positioned in the heart of Circular Quay, InterContinental Sydney offers breathtaking views across Sydney Harbour, including the Sydney Opera House and Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, the hotel features 509 guest rooms including 28 luxury suites, our award-winning Club InterContinental lounge and vibrant restaurants and bars.

We have an opportunity for a Luxury Reservations Associate to join our Reservations team.

Every exceptional stay begins long before a guest arrives. As a Luxury Reservations Associate, you will be the first point of contact for many of our guests, creating personalised experiences from the very first conversation and helping shape their stay before they even reach the hotel.

You will work with guests from around the world, providing thoughtful recommendations, managing reservations and ensuring every interaction reflects the warmth, sophistication and personalised service of InterContinental Sydney.

Luxury Reservations Associate

• Create personalised luxury stays from the very first guest conversation

• Full-Time | Reservations operating hours 8:00am–6:00pm

• Iconic Circular Quay location | Complimentary meal | IHG colleague discounts

InterContinental Sydney

Positioned in the heart of Circular Quay, InterContinental Sydney offers breathtaking views across Sydney Harbour, including the Sydney Opera House and Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, the hotel features 509 guest rooms including 28 luxury suites, our award-winning Club InterContinental lounge and vibrant restaurants and bars.

We have an opportunity for a Luxury Reservations Associate to join our Reservations team.

Every exceptional stay begins long before a guest arrives. As a Luxury Reservations Associate, you will be the first point of contact for many of our guests, creating personalised experiences from the very first conversation and helping shape their stay before they even reach the hotel.

You will work with guests from around the world, providing thoughtful recommendations, managing reservations and ensuring every interaction reflects the warmth, sophistication and personalised service of InterContinental Sydney.

Your day to day

Joining our Reservations team, you will:

• Manage guest reservations and enquiries, providing warm, personalised and knowledgeable service.

• Create tailored stays by understanding guest preferences, requirements and expectations.

• Provide thoughtful recommendations across accommodation, dining and hotel experiences.

• Handle reservations accurately across phone, email and other booking channels.

• Build strong relationships with guests and travel partners, creating confidence from the first point of contact.

• Work closely with Front Office and other hotel departments to ensure a seamless guest journey from reservation through to arrival.

• Support reservations through luxury travel programs including American Express Fine Hotels + Resorts and Virtuoso.

• Identify opportunities to upsell and maximise room revenue while ensuring recommendations are genuine and guest-focused.

What we need from you

• Previous hotel reservations experience within a luxury or premium hotel environment is essential.

• A genuine passion for luxury hospitality and creating personalised guest experiences.

• Excellent communication skills and confidence speaking with guests from a diverse range of backgrounds.

• Strong attention to detail, organisation and accuracy.

• Experience with Opera and/or Infrasys is highly regarded.

• Knowledge of American Express Fine Hotels + Resorts, Virtuoso or similar luxury travel programs is advantageous.

• Strong Microsoft Office skills.

• A polished and professional approach suited to a luxury hotel environment.

• Availability to work within our Reservations operating hours of 8:00am–6:00pm.

• Full Australian working rights.

What you’ll enjoy

We want our colleagues to enjoy the journey just as much as our guests do. You’ll have access to a range of benefits throughout your IHG career, including:

• Complimentary meal while on shift.

• Laundered uniform provided.

• Paid Birthday Leave.

• Enhanced Parental Leave Program.

• Paid wellness and mental health days.

• IHG colleague discounts across hotel accommodation and food and beverage.

• Access to discounts across a wide range of retailers and brands.

• Opportunities to learn, develop and grow your career across IHG.

We’re proud to be InterContinental Sydney and proud to be part of IHG.

If you have a passion for luxury hospitality, enjoy creating personalised experiences and want to be part of a team that shapes the guest journey from the very beginning, we’d love to hear from you.