Duty Manager - InterContinental Perth City Centre

InterContinental Hotels Group; Perth; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Above minimum salary

Discounted CBD carparking access

Free meals on shift

Laundered uniform supplied

Paid birthday leave

Paid parental leave

Wellness days

Colleague discounts

Job summary

InterContinental Perth City Centre is seeking a Duty Manager to join our luxury, internationally minded team. Reporting to the Reception Manager, you will oversee guest service and hotel operations, ensuring prompt attention and personal recognition throughout the hotel.

You will respond to guest needs, resolve issues, supervise colleagues, greet and farewell guests, lead daily briefings, train and develop the team, and play a key role in safety.

Qualifications

• At least 1 year of supervisory/leadership experience in hospitality operations.
• Strong passion for providing connecting and seamless guest service.
• Dynamic, vibrant, confident and professional personality.
• Knowledge of a hotel PMS such as Opera.
• Excellent customer relations, problem solving, decision making and time management.
• Strong interpersonal and communication skills, written and verbal.
• Professional standard of personal presentation.

Responsibilities

• Respond to guest needs and resolve issues; supervise colleagues across the operation during busy periods.
• Greet and farewell guests; conduct daily departmental briefings; contribute to regular team meetings.
• Lead and develop the team through training and development.
• Lead daily briefings and contribute to team meetings.
• Ensure safety and security; communicate with senior leadership in emergencies.

Skills

Supervisory experience

Guest service

Professional demeanor

Opera PMS

Customer service

Communication

Professional appearance

Tools

Opera PMS

Job description

About us

IHG is one of the world's leading hotel companies. Present in around 100 countries, we have more than 7,000 hotels. You'll know some or all of our 21 hotel brands. They are some of the best known and most popular in the world, including InterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza Hotels & Resorts, Regent, Six Senses, Hotel Indigo, and Voco.

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

InterContinental Perth City Centre opened in October 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD.

Your day to day

We are looking for aDuty Manager to join our charming, confident and internationally minded team. Reporting directly to the Reception Manager, you'll have ambition, talent and obviously some key skills. Because, for this vital role, were looking for someone who will be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel.

As Duty Manageryou would be responsible for responding to guest needs; resolving any issues that may arise; supervising and supporting Colleagues across the operation during busy periods; greeting; farewelling guests; conducting daily departmental briefings and providing input for regular team meetings. You will also play an integral part in leading and developing the team through training and development.

You will be responsible for ensuring the safety and security of the hotel guests and communicating with Hotel Senior Leadership Team in the event of any serious emergency, security or health & safety matter.

What we need from you

For this vital role, we’re looking for someone who:

• At least 1 years’ supervisory / leadership experience within a Hospitality Operation.


• You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience.


• Dynamic, vibrant, confident and professional personality.


• Strong knowledge of a hotel property management system such as Opera.


• Excellent customer relations, problem solving, decision making and time management skills.


• Highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations.


• Professional standard of personal presentation, fitting of a luxury brand.

All candidates must also.....

• Ongoing availability to work rostered shifts across 24hr roster, including weekends and public holidays.


• Unlimited and unrestricted working rights for Australia (we cannot sponsor anyone in this role for visa purposes).

What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Above minimum Hospitality Award annual salary, $83,700.


• Discounted CBD carparking access


• Free meals on shift


• Laundered uniform supplied


• Paid birthday leave - hip hip hooray!


• Paid parental leave


• Proactive paid wellness and mental health days


• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage


• A massive colleague discounts platform for all your favourite brands and retailers - to help your salary/wage go further


• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

We are proud to be InterContinental Perth City Centre and proud to be IHG and we know you will be too.