Front Office Supervisor InterContinental Sydney

IHG Hotels & Resorts; Sydney; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Colleague discounts

Enhanced parental leave

Wellness days

Career development

Discount platform across brands

Job summary

InterContinental Sydney is seeking a Front Office Supervisor to lead the VIP-focused team in a luxury 5-star setting. You will mentor staff, optimize service standards and ensure smooth operations in a high-demand environment with stunning harbour views.

You will coordinate with multiple departments to deliver memorable guest experiences, manage guest feedback and uphold brand integrity while supporting career development and a strong service culture.

Qualifications

• 1+ years’ experience in Front Office operations in a leadership role.
• Exceptional service standards in VIP environments.
• Qualifications or current study in Hotel Management is advantageous.
• Excellent communication and organisational skills.
• You must meet Australia work eligibility.

Responsibilities

• Lead the Front Office team to deliver a memorable guest experience.
• Drive team engagement, people management, guest feedback and problem resolution.
• Maintain brand, service and cleanliness standards across departments.

Skills

Front Office Leadership

Guest Service

Communication

Team Management

Education

Hotel Management studies

Job description

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

We invite you to join us at this incredibly exciting time for our Hotel, as part of our Front Office team as Front Office Supervisor (Full-time).

Your day to day

Join our team of our Front Office leadership team, your focus is to ensure a memorable guest experience is delivered, the team are motivated & departmental service and goals are met.

You’ll drive team engagement, people management, guest feedback & problem resolution, brand & cleanliness standards. This is a busy and varied role with connection to all departments across the Hotel.

Your presentation, passion for service and eagerness to lead will be the key to creating a seamless, luxury experience for our guests and ensuring we are operating as a global world class InterContinental Hotel.

What we need from you

• 1+ years’ experience in Front Office operations, including demonstrated experience in a leadership capacity at team leader or supervisor level
• Exceptional service standards and ability to lead within a VIP environment
• Qualifications or currently studying in Hotel Management and/or related field would be advantageous
• Excellent communication and language skills are advantageous
• Strong organisational, written & communication skills, with strong attention to detail
• You must meet the legal requirements to live & work in Australia. No WHV, Student Visa or temporary visa applicable for this role
  

What we offer

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.

• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Most importantly, we’llhelp you grow, and develop you as an individual.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.