Front Office Guest Service Agent (Part Time or Full Time)

IHG Hotels & Resorts; Perth; On-site; AUD 40,000 - 58,000; Full time

Benefits offered by this job

Free duty meal

Uniform provided

Birthday leave

Parental leave

Wellness days

Discounted car parking

Employee discounts across IHG brands

Career development programs

Job summary

InterContinental Perth City Centre is seeking a Guest Service Agent (part-time or full-time) to deliver personalised, luxury service at the Front Office. You will greet guests, check them in and out, answer calls, handle payments, and upsell experiences while anticipating needs with local insights.

Successful candidates will have strong presentation, energy, and experience in guest relations or luxury hospitality, plus knowledge of Opera PMS.

Qualifications

• Excellent presentation and positive energy with proven guest relations and service skills.
• Ability to work in luxury hospitality settings with attention to detail.

Responsibilities

• Manage arrivals and departures, including check-in/check-out and payments.
• Upsell experiences and provide personalised solutions.
• Answer phone calls and provide guest recognition and issue resolution.
• Anticipate guests' needs and offer tailored recommendations.
• Be the trusted contact for guests, including restaurant recommendations.

Skills

Guest relations

Problem solving

Time management

Customer service

Opera PMS

Tools

Opera PMS

Job description

InterContinental Hotels & Resortsis one of the world's leading hotel companies. Present in over 100 countries, with more than 7,000 hotels globally.

You'll know some or all of our 21hotel brands. They are some of the best known and most popular in the world, for exampleInterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza, Regent, Six Senses, Hotel Indigo, and Voco.

InterContinental Perth City Centre openedin October 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD. Focused on corporate and transient market bringing the InterContinental personalised service to life. At InterContinental Perth City Centrewe are here to make our each valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for apart time or full time Guest Service Agentwho can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

As aGuest Service Agentin Front Office you'll be responsible for the arrival and departure experience of our guests, including check-in and check-out, up-selling, problem resolution, answering phone calls, providing guest recognition and assisting in any other day to day needs in a personalised manner.

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG One Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you:

The successful candidate willhave excellent personal presentation, positive energy,with proven skills in guest relations, problem solving and time management; and ideally have a working knowledge of hotel property management systems such as Opera. The idealcandidate will also havesimilar Front Office / Reception experience inan luxury environmentfocussed on attentive guest service.

A candidate must also...

• Have the legal right to work in Australia without limitations or restrictions. This role requires the successful candidate to work greater than 50 hours per fortnight, so candidates on Student Visa Limitations are not eligible to apply.
• The ability to work shifts, including on evenings, weekends and public holidays.

What you can expect from us:

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Free duty meal daily from staff canteen
• Laundered uniform supplied
• Paid birthday leave - hip hip hooray!
• Paid parental leave
• Proactive paid wellness and mental health days
• Discounted CBD carparking
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favorite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.