Reservations Sales Manager

Accor; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted rates at Accor worldwide

Learning programs and career growth

CSR and community activities

Employee benefits and staff engagement

Job summary

Accor's Novotel & Ibis Melbourne Central is seeking a Reservations manager to drive revenue through effective room reservations and ancillary revenue via phone, email, or other channels.

You will lead the Reservations Sales Agents, implement on‑the‑job training, and coordinate a flexible roster across seven days to meet financial and service targets while delivering outstanding guest service.

Qualifications

• Strong customer-focused mindset with excellent interpersonal skills.
• Ability to communicate clearly and professionally across channels.
• Proven teamwork attitude with leadership potential.
• Experience in front-office or reservations environment is a plus.

Responsibilities

• Drive maximum revenue by selling room reservations and ancillary revenue via phone, email, or other channels.
• Lead Reservations Sales Agents and implement on‑the‑job training to meet financial and service targets.
• Maintain flexible rosters across seven days including weekends and holidays to support operations.

Skills

Customer care

Interpersonal skills

Communication

Teamwork

Tools

Opera Cloud

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

What you will be doing:

As Reservations manager, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to our guests via the telephone, e-mail or other channels deemed appropriate by the company.

You will manage the Reservations Sales Agents team and will establish ongoing on-job training programs within the department to achieve financial and service quality targets.

Your experience and skills include:

You are a professional and talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. You are available to work a flexible roster across seven days, including weekends, public holidays, and varying shifts based on operational requirements.

Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.

You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.

You are confident about your technical knowledge of hotel booking systems, including Opera Cloud.

Additional Information

ABOUT NOVOTEL & IBIS MELBOURNE CENTRAL

Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD.

Everything we do, we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve!

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.