Senior Financial Controller - Registered Club Leader

Frontline Recruitment Group; Sydney; In loco; AUD 110.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Ambassador dining

Learning platform

Executive Lounge access

Descrizione del lavoro

Sofitel Sydney Darling Harbour is seeking a Reservation Booking Manager and Senior Club Lead to manage guest experiences and lead the Club Millesime team. You will uphold luxury service standards, train staff, and coordinate across departments to ensure seamless operations.

The role requires flexibility for evenings, weekends and holidays, with a focus on creating memorable experiences for guests in a luxury environment.

Competenze

• Proven leadership in luxury hospitality or club/lounge environments.
• Excellent guest service and problem-solving abilities.
• Strong communication and interpersonal skills.

Mansioni

• Lead and mentor the Club Millesime team to meet targets and deliver exceptional guest experiences.
• Ensure high standards of service, safety, and security across all areas.
• Oversee stock levels and coordination with other departments to ensure smooth operations.
• Develop ambassador skills and upsell opportunities to enhance guest satisfaction.

Conoscenze

Leadership

Guest Service

Communication

Problem Solving

Stock Management

Safety Standards

Descrizione del lavoro

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Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences.

Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

Job Description

• Lead and inspire the Club Millesime team to exceed daily, monthly, and yearly targets through coaching, mentoring, and hands-on support.
• Ensure every guest interaction delivers an exceptional and memorable experience.
• Uphold high standards of service, security, and safety across all areas.
• Represent the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally.
• Oversee smooth operations, including ambassador readiness, stock levels, and service coordination with other departments.
• Develop ambassador skills, maximising service quality, upselling opportunities, and overall team performance.
• Maintain expert knowledge of menus, beverages, and wines to guide the team and enhance guest satisfaction.
• Oversee mise-en-place preparations to ensure everything is ready for guests’ arrival.
• Maintain expert knowledge of menus and wine lists to provide informed recommendations and elevate the guest experience.

Qualifications

• Proven leadership experience in luxury hospitality, preferably in Food and Beverage or Executive Lounge environments.
• Exceptional guest service skills with a passion for creating memorable experiences.
• Excellent communication, interpersonal, and problem-solving abilities.
• Solid understanding of Food and Beverage operations, including stock management and service standards.
• Ability to maintain high standards of safety, hygiene, and security.
• Knowledge of wine, spirits, and menus with the ability to guide both team and guests.
• Flexible, proactive, and able to lead by example in a fast-paced environment.
• Flexible to work evenings, weekends, and public holidays.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that fullAustralian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.

Position Title: Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities:

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations