Club Lounge Attendant (Full Time and Part Time)

The Ritz-Carlton; Melbourne; In loco; AUD 39.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Exclusive staff discounts on F&B and &

Life with the Works program: flexible

Staff accommodation or travel benefits

Descrizione del lavoro

The Ritz-Carlton Melbourne is seeking a Club Lounge Attendant to deliver exceptional, personalised service across all lounge service periods. You will welcome guests, assist with check-in/check-out, and provide bespoke recommendations for dining, activities and transport.

In this luxury environment, you will maintain immaculate lounge standards, expertly serve beverages, and collaborate with Front Office, Concierge, Housekeeping and F&B teams to ensure flawless guest experiences.

Competenze

• Relevant experience in a similar role.
• Ability to provide personalised service.
• Willingness to work across shifts.

Mansioni

• Deliver exceptional service across Club Lounge periods, including food and beverage presentation and bar service.
• Welcome guests to the Club Lounge and assist with check-in/check-out processes.
• Provide local recommendations, arrange bookings, and assist with transportation, dining, and sightseeing enquires.
• Review daily guest arrivals, departures, preferences and special requests to personalise stays.
• Maintain Club Lounge to luxury standards, ensuring areas are immaculate, stocked and presentation-ready.
• Prepare and serve beverages in line with responsible service and brand standards.
• Coordinate with Front Office, Concierge, Housekeeping and F&B teams to ensure seamless service delivery.
• Promote hotel facilities and Marriott Bonvoy benefits to enhance guest engagement.

Conoscenze

Guest service

Hospitality

Communication

Attention to detail

Descrizione del lavoro

Club Lounge Attendant (Full Time and Part Time)

At The Ritz-Carlton, we are Ladies and Gentlemen serving Ladies and Gentlemen. As a Club Lounge Attendant, you will be an ambassador of our world-renowned brand, creating memorable experiences through personalised service, genuine hospitality, and impeccable attention to detail. If you are passionate about luxury, thrive on building meaningful guest connections, and take pride in exceeding expectations, we invite you to begin your next chapter with The Ritz-Carlton, Melbourne.

Position Summary:

Deliver exceptional service throughout all Club Lounge service periods, including food and beverage presentation, bar service, and personalised guest interactions.

Welcome guests to the Club Lounge and assist with check-in and check-out processes, ensuring a seamless and memorable arrival and departure experience.

Act as a knowledgeable ambassador for Melbourne and The Ritz-Carlton, providing local recommendations, arranging bookings, and assisting with transportation, dining, entertainment, and sightseeing enquiries.

Review daily guest arrivals, departures, preferences, and special requests, taking proactive steps to personalise each guest's stay.

Maintain the Club Lounge to the highest luxury standards, ensuring all areas remain immaculate, well-stocked, and presentation-ready throughout the day.

Prepare and serve alcoholic and non-alcoholic beverages in accordance with responsible service and brand standards.

Coordinate with Front Office, Concierge, Housekeeping, and Food & Beverage teams to ensure seamless service delivery and timely resolution of guest requests.

Promote hotel facilities, experiences, and Marriott Bonvoy benefits to enhance the overall guest journey and drive engagement with the property.

About You:

Relevant experience in a similar role

Working rights in Australia

Enthusiastic to elevate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years.