Luxury Front Office Leader – Elevate Guest Experience & Ops

InterContinental Hotels & Resorts; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Gym membership

Birthday leave

Wellbeing days

Perks discounts

Staff parking

IHG University

Employee discounts across IHG Hotels

Duty meals

Laundry service

Job summary

InterContinental Sydney Double Bay in Sydney's Double Bay invites an experienced Front Office Manager to lead daily operations across reception, concierge and guest services, delivering exceptional luxury experiences. You will build a high-performing team, manage rosters, drive service standards and guest satisfaction, and partner with departments to maximise revenue while upholding IHG standards.

This hands-on leadership role requires strong people skills, excellent communication and the

Qualifications

• Previous Front Office leadership experience.
• Strong people leadership and coaching skills.
• Passion for luxury guest experience and service excellence.
• Excellent communication and problem-solving ability.
• Ability to work in a fast-paced environment.
• Opera knowledge.
• Full working rights in Australia.
• Full NSW Driving Licence.
• RSA

Responsibilities

• Lead day-to-day Front Office operations.
• Coach and develop a high-performing team.
• Drive guest satisfaction and service standards.
• Manage rostering and staffing requirements.
• Handle guest feedback and escalations.
• Oversee the night team, night audit and reporting processes.
• Ensure compliance with procedures and policies.
• Support upselling and revenue initiatives.

Skills

Front Office leadership

People leadership

Communication

Problem-solving

Luxury guest service

Revenue awareness

Tools

Opera PMS

Job description

InterContinental Sydney Double Bay in Sydney's Double Bay invites an experienced Front Office Manager to lead daily operations across reception, concierge and guest services, delivering exceptional luxury experiences. You will build a high-performing team, manage rosters, drive service standards and guest satisfaction, and partner with departments to maximise revenue while upholding IHG standards.

This hands-on leadership role requires strong people skills, excellent communication and the