Luxury Housekeeping Team Lead — Guest Experience

Work Initiatives; Maitland; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hotel and Dining Discounts

Lifestyle Platform with 400+ retailer 

Wellbeing Hub/Healthcare Discounts/EA

Free Car Parking/Car Parking Discounts

Job summary

The Lane Retreat, a Mulpha property on the Palmers Lane estate in Pokolbin, Hunter Valley, is seeking a housekeeping supervisor to lead daily operations across luxury studios and public areas.

You will coach staff, conduct room inspections, and manage a seven-day roster including nights and weekends to ensure impeccable cleanliness and timely delivery of guest spaces, maintaining Mulpha's premium standards.

Qualifications

• Previous experience in hospitality or accommodation is highly regarded.
• Strong organisational skills, with the ability to follow checklists and established processes.
• Clear, confident communication and a collaborative approach to teamwork.
• Exceptional standards of cleanliness, hygiene and attention to detail.
• Ability to work efficiently with minimal supervision, manage competing priorities and support the wider team.
• Flexibility to work nights and weekends as part of a seven-day roster.

Responsibilities

• Lead and monitor daily housekeeping operations, ensuring luxury standards across studios and public areas.
• Supervise routine and deep-cleaning activities, including bed preparation, bathrooms, dusting, balconies and pool areas.
• Anticipate guest needs and create memorable, personalised experiences.
• Complete room inspections and checklists, ensuring immaculate and on-time delivery.
• Coach team members in room presentation, cleaning processes and end-of-shift procedures.
• Work independently and as part of the team to meet daily priorities and deadlines.
• Promote teamwork and exceptional service through clear, consistent communication.

Skills

Organisational skills

Clear communication

Attention to detail

Team leadership

Flexibility

Job description

The Lane Retreat, a Mulpha property on the Palmers Lane estate in Pokolbin, Hunter Valley, is seeking a housekeeping supervisor to lead daily operations across luxury studios and public areas.

You will coach staff, conduct room inspections, and manage a seven-day roster including nights and weekends to ensure impeccable cleanliness and timely delivery of guest spaces, maintaining Mulpha's premium standards.