Housekeeping Team Leader

Mulpha; Pokolbin; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hotel and Dining Discounts

Lifestyle Platform with 400+ retailer

Salary Sacrificing/Financial Education

Wellbeing Hub/Healthcare Discounts/EA

Free Car Parking/Discounts

Zusammenfassung

Mulpha's The Lane Retreat in Pokolbin, NSW, seeks an experienced housekeeping leader to head daily operations of luxury studios and public spaces, guiding the team to uphold The Lane Retreat's refined, personalised standards and delivering guest-ready spaces.

This full-time role requires weekend and night shifts as part of a seven-day roster, and demands strong organisational skills, attention to detail, and a collaborative approach to service excellence.

Qualifikationen

• Experience in hospitality operations and room presentation.
• Ability to manage checklists and established processes.
• Strong customer-service orientation and teamwork.

Aufgaben

• Lead and monitor daily housekeeping operations to luxury standards.
• Supervise routine and deep-cleaning, including beds, bathrooms, and public areas.
• Anticipate guest needs and create memorable, personalised experiences.
• Complete room inspections and ensure accommodation is immaculate and ready.
• Coach team in presentation, cleaning standards and shift procedures.
• Work efficiently both independently and with the team to meet priorities.
• Promote teamwork and exceptional service through clear communication.

Kenntnisse

Hospitality experience

Organisational skills

Clear communication

Attention to detail

Team leadership

Jobbeschreibung

The Lane Retreat is set on 15 hectares of vineyard and bushland at Bimbadgen’s award-winning Palmers Lane estate in Pokolbin. Its 60 luxury studios offer panoramic views of the Brokenback Ranges and an idyllic Hunter Valley escape.

Lead the immaculate presentation of our luxury studios and public spaces, inspiring the housekeeping team to deliver the refined, personalised experience The Lane Retreat is known for. This role includes weekend work as part of a seven-day roster.

Key responsibilities will include but not limited to

• Lead and monitor daily housekeeping operations, ensuring every studio and public area is presented to The Lane Retreat’s exacting luxury standards.
• Supervise routine and deep-cleaning activities, including bed preparation, bathrooms, dusting, balconies, pool areas and other guest spaces.
• Anticipate guest needs and identify thoughtful opportunities to create memorable, personalised experiences.
• Complete room inspections and checklists, ensuring all accommodation is immaculate, fully prepared and delivered on time.
• Coach team members in correct room presentation, cleaning processes and end-of-shift procedures.
• Work efficiently both independently and as part of the team, supporting colleagues to meet daily priorities and deadlines.
• Promote teamwork and exceptional service through clear, consistent communication.

YOUR BACKGROUND

• Previous experience in hospitality or accommodation is highly regarded.
• Strong organisational skills, with the ability to follow checklists and established processes.
• Clear, confident communication and a collaborative approach to teamwork.
• Exceptional standards of cleanliness, hygiene and attention to detail.
• Ability to work efficiently with minimal supervision, manage competing priorities and support the wider team.
• Flexibility to work nights and weekends as part of a seven-day roster.
• A genuine commitment to delivering consistently high standards and contributing to the success of The Lane Retreat.

MULPHA BENEFITS

• At Mulpha, you can enjoy a range of benefits including:
• Hotel and Dining Discounts
• Lifestyle Platform with 400+ retailer discounts
• Salary Sacrificing/Financial Education and benefits.
• Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
• Free Car Parking/Car Parking Discounts at some of our Offices/Venues