Luxury Housekeeping Supervisor — Lead & Train Rooms

Crystalbrook Collection; Newcastle; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

F&B discount (50%)

Room rates discount

Parental leave

Career development & training

Job summary

Crystalbrook Collection in Newcastle seeks a Housekeeping Supervisor to lead the busy housekeeping team, ensuring spotless rooms and superb guest service. Reporting to the Executive Housekeeper, you will manage rosters, supervise staff performance and drive high standards across all areas of operation.

You will partner with front office and maintenance to ensure smooth service, uphold WHS practices, and foster a culture of collaboration and accountability in a fast-paced luxury hotel environment.

Qualifications

• Proven experience in a Supervisory role in housekeeping operations in the hotel industry.
• Proven leadership and ability to motivate teams.
• Experience developing staff onboarding and training.
• Excellent communication and guest-service focus.
• Attention to detail and organisational skills.

Responsibilities

• Supervise the Housekeeping team to ensure effective systems and procedures.
• Monitor rosters, attendance and productivity.
• Empower individuals to develop and maintain good practices.
• Drive Rooms guest satisfaction by enabling service beyond expectations.
• Provide hands-on supervisory leadership across areas.
• Ensure WHS processes and procedures are followed.
• Collaborate with other departments for smooth service transitions.
• Assist in on-the-job department and staff training.
• Promote company health and wellbeing processes and procedures.

Skills

Leadership

Staff rostering

Guest service

Communication

Attention to detail

Work under pressure

Full-time availability

Job description

Crystalbrook Collection in Newcastle seeks a Housekeeping Supervisor to lead the busy housekeeping team, ensuring spotless rooms and superb guest service. Reporting to the Executive Housekeeper, you will manage rosters, supervise staff performance and drive high standards across all areas of operation.

You will partner with front office and maintenance to ensure smooth service, uphold WHS practices, and foster a culture of collaboration and accountability in a fast-paced luxury hotel environment.