Housekeeping Team Leader

Work Initiatives; Maitland; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Hotel and Dining Discounts

Lifestyle Platform with 400+ retailer 

Wellbeing Hub/Healthcare Discounts/EA

Free Car Parking/Car Parking Discounts

Job summary

The Lane Retreat, a Mulpha property on the Palmers Lane estate in Pokolbin, Hunter Valley, is seeking a housekeeping supervisor to lead daily operations across luxury studios and public areas.

You will coach staff, conduct room inspections, and manage a seven-day roster including nights and weekends to ensure impeccable cleanliness and timely delivery of guest spaces, maintaining Mulpha's premium standards.

Qualifications

• Previous experience in hospitality or accommodation is highly regarded.
• Strong organisational skills, with the ability to follow checklists and established processes.
• Clear, confident communication and a collaborative approach to teamwork.
• Exceptional standards of cleanliness, hygiene and attention to detail.
• Ability to work efficiently with minimal supervision, manage competing priorities and support the wider team.
• Flexibility to work nights and weekends as part of a seven-day roster.

Responsibilities

• Lead and monitor daily housekeeping operations, ensuring luxury standards across studios and public areas.
• Supervise routine and deep-cleaning activities, including bed preparation, bathrooms, dusting, balconies and pool areas.
• Anticipate guest needs and create memorable, personalised experiences.
• Complete room inspections and checklists, ensuring immaculate and on-time delivery.
• Coach team members in room presentation, cleaning processes and end-of-shift procedures.
• Work independently and as part of the team to meet daily priorities and deadlines.
• Promote teamwork and exceptional service through clear, consistent communication.

Skills

Organisational skills

Clear communication

Attention to detail

Team leadership

Flexibility

Job description

The Lane Retreat is set on 15 hectares of vineyard and bushland at Bimbadgen’s award-winning Palmers Lane estate in Pokolbin. Its 60 luxury studios offer panoramic views of the Brokenback Ranges and an idyllic Hunter Valley escape.

Key responsibilities will include but not limited to

• Lead and monitor daily housekeeping operations, ensuring every studio and public area is presented to The Lane Retreat’s exacting luxury standards.
• Supervise routine and deep-cleaning activities, including bed preparation, bathrooms, dusting, balconies, pool areas and other guest spaces.
• Anticipate guest needs and identify thoughtful opportunities to create memorable, personalised experiences.
• Complete room inspections and checklists, ensuring all accommodation is immaculate, fully prepared and delivered on time.
• Coach team members in correct room presentation, cleaning processes and end-of-shift procedures.
• Work efficiently both independently and as part of the team, supporting colleagues to meet daily priorities and deadlines.
• Promote teamwork and exceptional service through clear, consistent communication.

YOUR BACKGROUND

• Previous experience in hospitality or accommodation is highly regarded.
• Strong organisational skills, with the ability to follow checklists and established processes.
• Clear, confident communication and a collaborative approach to teamwork.
• Exceptional standards of cleanliness, hygiene and attention to detail.
• Ability to work efficiently with minimal supervision, manage competing priorities and support the wider team.
• Flexibility to work nights and weekends as part of a seven-day roster.
• A genuine commitment to delivering consistently high standards and contributing to the success of The Lane Retreat.

MULPHA BENEFITS

• At Mulpha, you can enjoy a range of benefits including:
• Hotel and Dining Discounts
• Lifestyle Platform with 400+ retailer discounts
• Salary Sacrificing/Financial Education and benefits.
• Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
• Free Car Parking/Car Parking Discounts at some of our Offices/Venues