Assistant Manager

Bimbadgen; Pokolbin; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hotel and Dining Discounts

Lifestyle Platform with 400+ retailer

Salary Sacrificing/Financial Education

Wellbeing Hub/Healthcare Discounts/EEA

Free Car Parking/Car Parking Discounts

Job summary

Mulpha's The Lane Retreat in the Hunter Valley is seeking an Assistant Manager to support the Hotel Manager with day-to-day operations. You will lead Guest Services and Housekeeping, help deliver a seamless guest experience, and develop team capability to ensure smooth operation in the absence of the Hotel Manager.

You will oversee rosters, billing, reconciliations and contribute to driving bookings and revenue through exceptional service and product knowledge.

Qualifications

• Experience in hotel or hospitality operations with supervisory responsibilities.
• Knowledge of front-office and rooms division operations, including PMS and reservations systems.
• Strong communication, organisation and problem-solving skills, with confidence handling billing and reconciliation.

Responsibilities

• Oversee daily Guest Services and Housekeeping operations, maintaining high service standards.
• Lead, support and develop team members through direction, training, and feedback.
• Act as senior escalation point for guest concerns, operational challenges and team matters.
• Coordinate room readiness, reservations, occupancy and guest flow across the property.
• Support rosters, billing, reconciliations, inventory, opening and closing procedures, and other operational activities.
• Drive bookings and revenue through exceptional service, strong product knowledge, concierge support and cross-selling.

Skills

Team leadership

Guest services

Operations management

PMS knowledge

Reservations systems

Billing & reconciliation

Tools

PMS

Job description

The Lane Retreat is a luxury Hunter Valley destination set within Bimbadgen’s award‑winning vineyard on Palmers Lane, Pokolbin. Featuring 60 beautifully designed studio retreats across 15 hectares of secluded vineyard and natural bushland, it offers guests panoramic views of the Brokenback Ranges and an exceptional wine‑country experience.

We are seeking a hands‑on Assistant Manager to support the Hotel Manager with the day‑to‑day operations of The Lane Retreat. Leading across Guest Services and Housekeeping, you will help deliver a seamless guest experience, develop team capability and ensure operational continuity in the Hotel Manager’s absence.

Key responsibilities

• Oversee daily Guest Services and Housekeeping operations, ensuring consistently high service standards.
• Lead, support and develop team members through daily direction, training and performance feedback.
• Act as a senior escalation point for guest concerns, operational challenges and team matters.
• Coordinate room readiness, reservations, occupancy and guest flow across the property.
• Support rosters, billing, reconciliations, inventory, opening and closing procedures, and other operational activities.
• Drive bookings and revenue through exceptional service, strong product knowledge, concierge support and cross‑selling.

YOUR BACKGROUND

• Previous hotel or hospitality operations experience, including team leadership or supervisory responsibility.
• Sound knowledge of front‑office and rooms‑division operations, including PMS and reservations systems.
• Strong communication, organisation and problem‑solving skills, with confidence handling billing and reconciliation activities.
• A hands‑on, service‑focused leadership style and demonstrated ability to support sales and revenue outcomes.
• Flexibility to work a rotating roster, including weekends and public holidays, with a current driver licence and RSA—or the ability to obtain one.

BENEFITS

• At Mulpha, you can enjoy a range of benefits including:
• Hotel and Dining Discounts
• Lifestyle Platform with 400+ retailer discounts
• Salary Sacrificing/Financial Education and benefits.
• Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
• Free Car Parking/Car Parking Discounts at some of our Offices/Venues

This is an opportunity to play an important leadership role within a premium Hunter Valley property and help create memorable experiences for every guest.

Please note due to the remote location of The Lane Treat your own transport will be essential