Assistant Manager, Luxury Retreat | Guest Services & Rooms

Bimbadgen; Pokolbin; Presencial; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel and Dining Discounts

Lifestyle Platform with 400+ retailer

Salary Sacrificing/Financial Education

Wellbeing Hub/Healthcare Discounts/EEA

Free Car Parking/Car Parking Discounts

Descripción de la vacante

Mulpha's The Lane Retreat in the Hunter Valley is seeking an Assistant Manager to support the Hotel Manager with day-to-day operations. You will lead Guest Services and Housekeeping, help deliver a seamless guest experience, and develop team capability to ensure smooth operation in the absence of the Hotel Manager.

You will oversee rosters, billing, reconciliations and contribute to driving bookings and revenue through exceptional service and product knowledge.

Formación

• Experience in hotel or hospitality operations with supervisory responsibilities.
• Knowledge of front-office and rooms division operations, including PMS and reservations systems.
• Strong communication, organisation and problem-solving skills, with confidence handling billing and reconciliation.

Responsabilidades

• Oversee daily Guest Services and Housekeeping operations, maintaining high service standards.
• Lead, support and develop team members through direction, training, and feedback.
• Act as senior escalation point for guest concerns, operational challenges and team matters.
• Coordinate room readiness, reservations, occupancy and guest flow across the property.
• Support rosters, billing, reconciliations, inventory, opening and closing procedures, and other operational activities.
• Drive bookings and revenue through exceptional service, strong product knowledge, concierge support and cross-selling.

Conocimientos

Team leadership

Guest services

Operations management

PMS knowledge

Reservations systems

Billing & reconciliation

Herramientas

PMS

Descripción del empleo

Mulpha's The Lane Retreat in the Hunter Valley is seeking an Assistant Manager to support the Hotel Manager with day-to-day operations. You will lead Guest Services and Housekeeping, help deliver a seamless guest experience, and develop team capability to ensure smooth operation in the absence of the Hotel Manager.

You will oversee rosters, billing, reconciliations and contribute to driving bookings and revenue through exceptional service and product knowledge.