Luxury Housekeeping Supervisor — Lead 5-Star Excellence

Silk Hospitality; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Silk Hospitality in Sydney, a prestigious 5-star hotel group, seeks an experienced Housekeeping Supervisor to lead and develop high-performing teams, ensuring flawless guest rooms, public areas and service standards. You will work closely with housekeeping management and hotel leadership to deliver exceptional guest experiences across the operation.

You will own daily floor operations, coach staff, perform quality audits, plan rosters, and ensure safety and compliance while maintaining

Qualifications

• 1+ year of supervisory experience in a luxury 5-star hotel, or 2+ years in a high-volume 4-star hotel.
• Strong leadership, coaching and team development abilities.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Keen eye for detail and highest standards of cleanliness.
• Sound problem-solving and calm under pressure.
• Proactive, hands-on leader who leads by example.
• Flexible to rotate roster, including weekends and public holidays.
• Must reside in Australia with valid working rights.

Responsibilities

• Lead and supervise daily housekeeping operations.
• Conduct detailed room inspections and quality audits.
• Manage VIP arrivals, special requests, and guest recovery situations.
• Train, mentor, and develop Room Attendants to achieve high performance.
• Allocate room assignments and manage daily workforce planning.
• Monitor team productivity and MPR targets.
• Manage key control procedures and housekeeping documentation.
• Coordinate roster requirements in line with occupancy levels.
• Handle operational issues, callouts, and guest concerns professionally.
• Conduct stock audits of linen, amenities, and housekeeping supplies.
• Maintain workplace safety standards and chemical handling compliance.
• Liaise with hotel departments to ensure seamless guest experiences.

Skills

Supervisory experience

Leadership

Communication skills

Organisational skills

Attention to detail

Problem solving

Proactive leadership

Flexibility

Australian working rights

Job description

Silk Hospitality in Sydney, a prestigious 5-star hotel group, seeks an experienced Housekeeping Supervisor to lead and develop high-performing teams, ensuring flawless guest rooms, public areas and service standards. You will work closely with housekeeping management and hotel leadership to deliver exceptional guest experiences across the operation.

You will own daily floor operations, coach staff, perform quality audits, plan rosters, and ensure safety and compliance while maintaining