Assistant Executive Housekeeper — Lead 5-Star Hotel Ops

Silk; Perth; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Permanent full-time role

Supportive team culture

Career progression opportunities

Luxury 5-star hotel environment

Leadership training

Healthcare & lifestyle discounts

Job summary

Silk Hospitality is seeking an Assistant Executive Housekeeper to support operations at a luxury 5-star hotel in Perth CBD. You will work closely with the Executive Housekeeper to drive operational excellence, maintain brand standards and lead a substantial housekeeping team to deliver outstanding guest experiences.

The role is hands-on with daily operations and involvement in workforce planning, team development and quality assurance, contributing to overall departmental performance.

Qualifications

• Experience leading large housekeeping teams in 4- or 5-star hotels.
• Strong focus on quality standards and guest satisfaction.
• Proven ability to manage recruitment, onboarding, and performance.

Responsibilities

• Oversee day-to-day housekeeping operations across guest rooms and public areas.
• Lead, coach and motivate a large housekeeping team to deliver 5-star service.
• Act as department leader when the Executive Housekeeper is absent.
• Assist with recruitment, onboarding, training and succession planning.
• Conduct inspections to ensure quality and brand compliance.
• Support rostering, workforce planning and payroll processes.
• Investigate and resolve guest concerns professionally and promptly.
• Collaborate with Front Office, Maintenance and other departments.
• Monitor inventory and assist with supplies and equipment orders.

Skills

Leadership

Team management

Housekeeping operations

Recruitment & onboarding

Quality assurance

Communication

Housekeeping systems

Tools

Housekeeping systems

Job description

Silk Hospitality is seeking an Assistant Executive Housekeeper to support operations at a luxury 5-star hotel in Perth CBD. You will work closely with the Executive Housekeeper to drive operational excellence, maintain brand standards and lead a substantial housekeeping team to deliver outstanding guest experiences.

The role is hands-on with daily operations and involvement in workforce planning, team development and quality assurance, contributing to overall departmental performance.