Housekeeping Supervisor - Sydney CBD

Silk Hospitality; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Silk Hospitality in Sydney, a prestigious 5-star hotel group, seeks an experienced Housekeeping Supervisor to lead and develop high-performing teams, ensuring flawless guest rooms, public areas and service standards. You will work closely with housekeeping management and hotel leadership to deliver exceptional guest experiences across the operation.

You will own daily floor operations, coach staff, perform quality audits, plan rosters, and ensure safety and compliance while maintaining

Qualifications

• 1+ year of supervisory experience in a luxury 5-star hotel, or 2+ years in a high-volume 4-star hotel.
• Strong leadership, coaching and team development abilities.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Keen eye for detail and highest standards of cleanliness.
• Sound problem-solving and calm under pressure.
• Proactive, hands-on leader who leads by example.
• Flexible to rotate roster, including weekends and public holidays.
• Must reside in Australia with valid working rights.

Responsibilities

• Lead and supervise daily housekeeping operations.
• Conduct detailed room inspections and quality audits.
• Manage VIP arrivals, special requests, and guest recovery situations.
• Train, mentor, and develop Room Attendants to achieve high performance.
• Allocate room assignments and manage daily workforce planning.
• Monitor team productivity and MPR targets.
• Manage key control procedures and housekeeping documentation.
• Coordinate roster requirements in line with occupancy levels.
• Handle operational issues, callouts, and guest concerns professionally.
• Conduct stock audits of linen, amenities, and housekeeping supplies.
• Maintain workplace safety standards and chemical handling compliance.
• Liaise with hotel departments to ensure seamless guest experiences.

Skills

Supervisory experience

Leadership

Communication skills

Organisational skills

Attention to detail

Problem solving

Proactive leadership

Flexibility

Australian working rights

Job description

Join Silk Hospitality as a Housekeeping Supervisor and lead high-performing teams in one of Sydney's most prestigious 5-star hotel environments.

We're looking for hands-on hospitality leaders with a passion for excellence, strong operational expertise, and the ability to inspire teams to deliver exceptional guest experiences.

About the Role

As a Housekeeping Supervisor, you will take ownership of daily floor operations, ensuring guest rooms, public areas, and service standards consistently exceed expectations. Working closely with housekeeping management and hotel leadership, you will lead, coach, and develop teams while maintaining productivity, quality, and compliance standards across the operation.

Key Responsibilities

• Lead and supervise daily housekeeping operations
• Conduct detailed room inspections and quality audits
• Manage VIP arrivals, special requests, and guest recovery situations
• Train, mentor, and develop Room Attendants to achieve high performance
• Allocate room assignments and manage daily workforce planning
• Monitor team productivity, including Minutes Per Room (MPR) targets
• Manage key control procedures and housekeeping documentation
• Coordinate roster requirements in line with occupancy levels
• Handle operational issues, callouts, and guest concerns professionally
• Conduct stock audits of linen, amenities, and housekeeping supplies
• Maintain workplace safety standards and chemical handling compliance
• Liaise with hotel departments to ensure seamless guest experiences

What We're Looking

To be successful in this role, you'll bring:

• At least 1 year of continuous supervisory experience in a luxury 5-star hotel, or 2+ years in a high-volume 4-star hotel environment, with proven responsibility for leading teams and driving operational performance
• Strong leadership skills, with the ability to motivate, coach, and develop high-performing teams
• Excellent communication and interpersonal skills, with the confidence to collaborate effectively across multiple hotel departments
• Strong organisational and time-management abilities, with the ability to prioritise competing demands in a fast-paced environment
• A keen eye for detail and a commitment to maintaining the highest standards of cleanliness, presentation, and service
• Sound problem-solving and decision-making skills, with the ability to remain calm under pressure
• A proactive, hands-on approach and willingness to lead by example
• Flexibility to work a rotating roster, including weekends and public holidays
• Applicants must currently reside in Australia and hold valid Australian working rights

Why You'll Want to Join Silk Hospitality

• Lead, inspire, and grow within one of Sydney's most iconic 5-star hotels
• Be part of a renowned luxury hotel delivering a world-class guest experience
• Enjoy genuine career growth opportunities with ongoing training and leadership development
• Work alongside experienced hospitality leaders in a culture built on excellence, accountability, and teamwork
• Build your career with an established and growing national hospitality organisation

Join Silk Hospitality and Lead Excellence in Luxury Hospitality

At Silk Hospitality, exceptional guest experiences start with exceptional leaders. If you're an experienced Housekeeping Supervisor with a passion for excellence and team leadership, we'd love to hear from you.