Luxury Hotel Housekeeping Supervisor - Guest Experience

Get You; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform provided

Five weeks annual leave

Discounted parking

Restaurant and accommodation discounts

Gym memberships

Diversity & Inclusion programs

Career growth opportunities

Job summary

The Star Sydney, a premier luxury entertainment and hospitality venue in Sydney, is seeking a Housekeeping Services Supervisor. You will lead a diverse housekeeping team to achieve the highest cleanliness and efficiency standards across the department.

You will oversee training, guest services, and operational efficiency while ensuring compliance with industry regulations and company standards. This role reports to the Assistant Housekeeping Manager.

Qualifications

• Previous supervisory experience within a luxury hotel or high-end property.
• Strong leadership skills with an eye for detail and quality.
• Passion for hospitality with a can-do attitude.

Responsibilities

• Ensure guest information is shared with team members (VIPs, Cots, rollaway beds).
• Support and assist the team during peak periods.
• Conduct room spot checks to hotel standards.
• Resolve guest concerns with diplomacy and courtesy.
• Monitor and report maintenance requests as needed.

Skills

Supervisory experience

Leadership

Attention to detail

Communication

Computer literacy

Tools

PMS systems

Job description

The Star Sydney, a premier luxury entertainment and hospitality venue in Sydney, is seeking a Housekeeping Services Supervisor. You will lead a diverse housekeeping team to achieve the highest cleanliness and efficiency standards across the department.

You will oversee training, guest services, and operational efficiency while ensuring compliance with industry regulations and company standards. This role reports to the Assistant Housekeeping Manager.