Housekeeping Supervisor: Lead Rooms & Guest Experience

Travel + Leisure Co.; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounted hotel stays across AU, Fiji

Professional development funding

Subsidised private health cover

Job summary

Travel + Leisure Co. is seeking a Housekeeping Supervisor in Sydney to uphold high cleanliness and service standards across hotel rooms and facilities. You will lead a team to maintain exceptional guest environments and ensure operational excellence.

In this role, you will delegate workload, plan weekly rosters, manage stock, and liaise with Front Office to ensure rooms are ready for occupancy, while safeguarding guest safety and property.

Qualifications

• Previous experience in a similar hotel position.
• Strong understanding of Workplace Health and Safety including chemical handling.
• Excellent communication skills.
• Ability to work independently and in a team.
• Problem-solving abilities.

Responsibilities

• Clean hotel rooms to include sleeping quarters, kitchens, bathrooms and living rooms while maintaining housekeeping detail standards.
• Delegate workload to ensure rooms are refreshed in a timely manner.
• Control stock and report discrepancies to the Executive Housekeeper.
• Quality check rooms and liaise with Front Office to release for occupancy.
• Plan and implement weekly rosters in consultation with Housekeeping Manager.
• Observe precautions required to protect resort guests and guest property.
• Respond appropriately to guest enquiries and concerns to ensure total guest satisfaction, handle guest issues to resolution in effort to improve the guest experience and escalating any outstanding guest inquiry or concern to management.

Skills

Hotel experience

Health & safety

Communication skills

Teamwork

Problem solving

Job description

Travel + Leisure Co. is seeking a Housekeeping Supervisor in Sydney to uphold high cleanliness and service standards across hotel rooms and facilities. You will lead a team to maintain exceptional guest environments and ensure operational excellence.

In this role, you will delegate workload, plan weekly rosters, manage stock, and liaise with Front Office to ensure rooms are ready for occupancy, while safeguarding guest safety and property.