Luxury Housekeeping Coordinator for Guest Requests & Ops

Hyatt Hotel Canberra; Canberra; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Shift meals

Clubhouse discounts

F&B discounts

Uniforms provided

Employee assistance program

Diversity and inclusion

Worldwide hotel discounts

Career growth opportunities

Job summary

Hyatt Hotel Canberra is seeking a proactive Housekeeping Administrative Support to coordinate daily operations, guest requests, and room status updates within our luxury property. You will liaise with Front Office, Engineering and the Housekeeping team to uphold Hyatt's high service standards.

The role requires experience with hotel systems like Opera PMS/HotSOS, strong organisational and communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in Housekeeping or hotel administration in a luxury environment.
• Experience using Opera PMS or HotSOS or similar hotel systems.
• Excellent organisational and time-management skills.
• Strong communication and teamwork abilities.
• Proficiency in Microsoft Office applications.
• Commitment to Hyatt service standards.

Responsibilities

• Coordinate daily Housekeeping Office operations, including room allocations, guest requests and departmental communications.
• Monitor Opera PMS and HotSOS to ensure accurate room status and timely completion of maintenance requests.
• Coordinate VIP arrivals, guest amenities, rollaway beds, baby cots, laundry and special housekeeping requests.
• Maintain the Lost Property register and ensure guest belongings are handled in accordance with hotel procedures.
• Prepare daily allocation sheets, operational reports and support administrative functions including roster updates and stock ordering.
• Work closely with Front Office, Engineering and Housekeeping leaders to ensure rooms are prepared efficiently and guest expectations are exceeded.

Skills

Organisational skills

Communication skills

Time management

Teamwork

Microsoft Office

Attention to detail

Tools

Opera PMS

HotSOS

Job description

Hyatt Hotel Canberra is seeking a proactive Housekeeping Administrative Support to coordinate daily operations, guest requests, and room status updates within our luxury property. You will liaise with Front Office, Engineering and the Housekeeping team to uphold Hyatt's high service standards.

The role requires experience with hotel systems like Opera PMS/HotSOS, strong organisational and communication skills, and the ability to manage multiple priorities in a fast-paced environment.