Luxury Hotel Housekeeping Office Coordinator

Shangri-La Hotels; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Shangri-La Sydney is seeking a Housekeeping Office Coordinator to act as the liaison between guests, staff and departments. You will coordinate information, action requests, and perform AM & PM clerical duties within Housekeeping, ensuring tasks are tracked and prioritized for smooth operations.

Key duties include allocating daily work, managing logs, updating room statuses, handling guest complaints, and ensuring office tidiness.

Qualifications

• Excellent communication, written and verbal.
• 2–3 years hotel experience.
• Ability to handle guest complaints and conflicting priorities.
• Knowledge of Occupational Health & Safety practices.

Responsibilities

• Prepare daily work allocations for Room Attendants and ensure coverage.
• Maintain housekeeping logs, reports, and lost property records.
• Update room status and communicate with Front Desk and Supervisors.
• Handle guest complaints and escalate to senior staff when needed.
• Maintain cleanliness of the Housekeeping Office and manage special requests.

Skills

Excellent communication

Hotel experience (2-3 yrs)

Guest complaint handling

OH&S awareness

Right to work in Australia

Tools

MS Word

Excel

Micros (Opera)

Job description

Shangri-La Sydney is seeking a Housekeeping Office Coordinator to act as the liaison between guests, staff and departments. You will coordinate information, action requests, and perform AM & PM clerical duties within Housekeeping, ensuring tasks are tracked and prioritized for smooth operations.

Key duties include allocating daily work, managing logs, updating room statuses, handling guest complaints, and ensuring office tidiness.