Luxury Hotel Housekeeping Office Coordinator

Shangri-La Group; The Rocks; On-site; AUD 60,000 - 72,000; Full time

Job summary

Shangri-La Sydney is seeking a meticulous Housekeeping Office Coordinator to support the Executive Housekeeper and Assistant Executive Housekeeper. You will coordinate information between guests, staff, contract staff and hotel departments, and handle AM and PM clerical duties within housekeeping.

Your duties include preparing daily allocations, maintaining logs, updating room status, handling guest complaints, and ensuring smooth handovers to the PM shift.

Qualifications

• Excellent communication skills, including written.
• Passion to deliver exceptional customer service.
• At least 2–3 years' experience in a hotel environment.
• Ability to handle guest complaints and manage competing priorities.
• Understanding of workplace practices in Occupational Health and Safety.
• Rights to work in Australia.

Responsibilities

• Prepare daily work allocations for the Room Attendants using e-Housekeeping.
• Maintain housekeeping logs, queue rooms, reports and lost property enquiries.
• Update room status and communicate with Floor Supervisors, Front Desk and Rooms controller.
• Handle guest complaints per established procedure and inform leadership for resolution.
• Maintain the cleanliness and tidiness of the Housekeeping Office.
• Handover special requests to the PM Office Coordinator and ensure task checklists are completed.
• Assist PM Supervisor with daily PM shift reports and liaise with Post Office for parcel collections.

Skills

Communication

Customer service

Occupational health & safety

Job description

Shangri-La Sydney is seeking a meticulous Housekeeping Office Coordinator to support the Executive Housekeeper and Assistant Executive Housekeeper. You will coordinate information between guests, staff, contract staff and hotel departments, and handle AM and PM clerical duties within housekeeping.

Your duties include preparing daily allocations, maintaining logs, updating room status, handling guest complaints, and ensuring smooth handovers to the PM shift.