Luxury Housekeeping Office Coordinator

73N97; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hotel employee discounts

Training & development programs

Employee Assistance Program

Job summary

The Ritz-Carlton Melbourne is seeking a Housekeeping Office Coordinator to be the operational hub of the department, coordinating communication, administration, payroll and rostering.

You will work across Front Office, Engineering, and other hotel teams, delivering accurate records and timely reporting in a fast-paced luxury environment. A proactive, detail-oriented professional with strong Microsoft Office skills and Opera PMS experience is preferred.

Qualifications

• Previous administrative or coordinator experience, preferably within hotels, hospitality, or a fast-paced operational environment.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Ability to manage competing priorities and meet deadlines.
• Professional presentation and a positive, service-oriented approach.
• Strong interpersonal skills with the ability to build relationships across all levels of the hotel.

Responsibilities

• Demonstrate proficiency in Opera PMS and Microsoft Office applications, with the ability to navigate systems accurately and efficiently.
• Coordinate daily administrative functions to support the smooth operation of the Housekeeping department.
• Maintain accurate records, departmental reports, spreadsheets, and operational documentation.
• Ensure timely and accurate reporting and processing of room damages, minibar charges, lost property, and other housekeeping-related transactions.
• Act as a key communication hub between Housekeeping, Front Office, Engineering, and other hotel departments.
• Support the Housekeeping leadership team with scheduling, reporting, guest requests, and departmental administration.
• Build positive and professional relationships with team members across all levels of the hotel.
• Proactively identify challenges and implement effective solutions to support operational efficiency.
• Successfully manage multiple priorities while maintaining exceptional attention to detail.
• Support the team in achieving productivity goals and operational standards.
• Demonstrate flexibility and adaptability in response to changing business needs.
• Remain composed, professional, and solution-focused in a dynamic luxury hospitality environment.
• Bring a positive attitude, strong sense of initiative, and genuine passion for supporting others.
• Exhibit patience, empathy, and professionalism when assisting both associates and guests.

Skills

Opera PMS

Microsoft Office

Organization skills

Communication skills

Interpersonal skills

Tools

Excel

Word

Outlook

Job description

The Ritz-Carlton Melbourne is seeking a Housekeeping Office Coordinator to be the operational hub of the department, coordinating communication, administration, payroll and rostering.

You will work across Front Office, Engineering, and other hotel teams, delivering accurate records and timely reporting in a fast-paced luxury environment. A proactive, detail-oriented professional with strong Microsoft Office skills and Opera PMS experience is preferred.