Housekeeping Coordinator

Hyatt Hotel Canberra; Canberra; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Shift meals

Clubhouse discounts

F&B discounts

Uniforms provided

Employee assistance program

Diversity and inclusion

Worldwide hotel discounts

Career growth opportunities

Job summary

Hyatt Hotel Canberra is seeking a proactive Housekeeping Administrative Support to coordinate daily operations, guest requests, and room status updates within our luxury property. You will liaise with Front Office, Engineering and the Housekeeping team to uphold Hyatt's high service standards.

The role requires experience with hotel systems like Opera PMS/HotSOS, strong organisational and communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience in Housekeeping or hotel administration in a luxury environment.
• Experience using Opera PMS or HotSOS or similar hotel systems.
• Excellent organisational and time-management skills.
• Strong communication and teamwork abilities.
• Proficiency in Microsoft Office applications.
• Commitment to Hyatt service standards.

Responsibilities

• Coordinate daily Housekeeping Office operations, including room allocations, guest requests and departmental communications.
• Monitor Opera PMS and HotSOS to ensure accurate room status and timely completion of maintenance requests.
• Coordinate VIP arrivals, guest amenities, rollaway beds, baby cots, laundry and special housekeeping requests.
• Maintain the Lost Property register and ensure guest belongings are handled in accordance with hotel procedures.
• Prepare daily allocation sheets, operational reports and support administrative functions including roster updates and stock ordering.
• Work closely with Front Office, Engineering and Housekeeping leaders to ensure rooms are prepared efficiently and guest expectations are exceeded.

Skills

Organisational skills

Communication skills

Time management

Teamwork

Microsoft Office

Attention to detail

Tools

Opera PMS

HotSOS

Job description

About Hyatt

At Hyatt we care for people so they can be their best. As we continue to grow, we don't lose sight of what's most important - people. Hyatt is a company that was built by family. It's a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it's this distinct guest experience that makes Hyatt one of the world's best hospitality brands.

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

This is your chance to work with exclusive clientele at a luxurious heritage property like no other.

Hosting our Promenade Café and Tea lounge outlets providing a vibrant and immersive dining experience for hotel guests and visitors alike.

The benefits you will enjoy as a valued member of our Hyatt Family:

• Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets
• Training and development opportunities with over 2000 online learning modules to support your career development
• Laundered uniforms
• Access to an employee assistance program
• Being part of a diverse and inclusive team, passionate about their work
• Discount accommodation at Hyatt properties worldwide
• Opportunity to grow and develop your career within an international hotel group

About the Role

You will be responsible for supporting the day-to-day operations of the Housekeeping Department by acting as the department's central communication hub. You will coordinate guest requests, maintain accurate room status, provide administrative support and work closely with Front Office, Engineering and the Housekeeping team to deliver exceptional guest experiences in line with Hyatt standards.

Some of the responsibilities include:

• Coordinate daily Housekeeping Office operations, including room allocations, guest requests and departmental communications.
• Monitor Opera PMS and HotSOS to ensure accurate room status and timely completion of maintenance requests.
• Coordinate VIP arrivals, guest amenities, rollaway beds, baby cots, laundry and special housekeeping requests.
• Maintain the Lost Property register and ensure guest belongings are handled in accordance with hotel procedures.
• Prepare daily allocation sheets, operational reports and support administrative functions including roster updates and stock ordering.
• Work closely with Front Office, Engineering and Housekeeping leaders to ensure rooms are prepared efficiently and guest expectations are exceeded.

Qualifications

A successful candidate will have:

• Previous experience in Housekeeping, or a hotel administrative role, preferably within a luxury hotel environment.
• Experience using Opera PMS, HotSOS or similar hotel systems will be highly regarded.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills with a collaborative approach to teamwork.
• High attention to detail and excellent time management skills.
• Proficiency in Microsoft Office applications.
• A commitment to maintaining Hyatt's service standards and delivering exceptional guest experiences.

A career with Hyatt opens a world of opportunities. We have continually been named one of the world's Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt